We’re Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can best serve their clients. Our Renewal Intelligence Platform is designed to help brokerages save time, increase profitability, and drive better outcomes for their staff, clients, and business.
We saw 3x ARR growth last year and have plans to continue to grow both revenue and our team this year. Named one of LinkedIn’s Top Canadian Startups in 2024, we have already made a big impact on the insurance industry. However, what matters most is making our customer’s lives better one renewal at a time. We want you to be a critical part of that journey! We’re a hybrid company, with ⅔ of our team in Vancouver and the rest distributed. For those in Vancouver, we have an office in Gastown that we expect people to be at three days a week. We understand both the advantages of some flexibility around personal lives, and the positive interpersonal effects of in-person collaboration
.
Running a profitable personal lines book of business is harder than ever for insurance brokerages. Market conditions, rising costs, talent shortages, and staffing constraints are just some of the challenges that hinder profit margins, scalability, and exceptional client service. Trusted by 5 of Canada’s top 10 brokerages, Quandri is transforming the renewal process with AI-driven automation, enabling proactive workflows and delivering data-driven insight
s.Today’s renewal process is often reactive, with brokers focusing on clients who request help rather than adopting a proactive, data-driven approach. Quandri is revolutionizing renewals by offering a platform that uses AI and automation to streamline operations. This allows brokerages to retain more business, enhance client and staff experiences, reduce E&O risk, and boost sales through upselling and cross-selling.
Looking to make an impact in your next role? How about transforming an entire industry? At Quandri, we’re unlocking new frontiers in insurance. To do that, we model our culture as a crew of interstellar astronauts. As Quandronauts, we’re committed to building a company that is diverse and multi-faceted. We’ve raised venture capital from top US and Canadian investors to help us achieve our mission, and are now scaling to achieve this.
About the Role
Quandri is looking for a Head of Revenue Operations to lead and elevate our revenue operations function as we scale. You are both a strategic thinker and a technical hands-on executor, comfortable diving into the work while crafting the long-term direction of the team. Over time, your role will evolve into a purely strategic and leadership-focused position, but initially you’ll serve as both a player and a coach.
The landscape of Revenue Operations is evolving fast; tools and processes that worked well a year ago are now stale and the bar has been rising at an accelerating pace. You have been part of this journey in B2B SaaS to date, and have a strong understanding of where things are going. You have the strategic ability to craft and continually evolve our revenue operations roadmap, and the technical ability to implement and integrate the latest cutting-edge to
oling.You will work closely with the VPs of Sales, Marketing & Customer Experience to ensure our go-to-market strategy is fully aligned and supported.
Key Responsibilities:
- Department Leadership & Team Development: Build and lead the revenue operations function, starting with 2 direct reports (one is a contractor), and establish a long-term strategy for team growth and evolution of the function
- Revenue Process Optimization: Design and continuously improve processes, workflows, and data systems that underpin all revenue-generating functions, from lead capture to customer retention & expansion
- Analytics & Forecasting: Oversee data analytics and reporting frameworks to ensure all revenue-facing teams have the insights needed to make informed decisions and maintain predictable growth
- Tooling & Systems: Partner with GTM leaders to evaluate, implement, and optimize the latest technology solutions that drive efficiency & scale, leveraging your technical expertise to align systems with business objectives
- Cross-Functional Collaboration: Serve as the connective tissue between Sales, Marketing, Customer Success, and Operations to ensure seamless communication and execution of go-to-market initiatives
- Strategic Planning: Develop a long-term roadmap for Revenue Operations that balances immediate execution with future scalability and aligns with company growth goals
The right person for this role will have:
- 5+ years of experience in revenue operations, within a B2B SaaS environment, with at least 2+ years in a leadership capacity
- Proven success in building and scaling revenue operations teams and processes
- Exceptional technical skills, comparable to a GTM engineer, including a deep understanding of CRM systems (specifically Hubspot), revenue attribution models, and data management
- A finger on the pulse of the latest developments in Revenue Operations and the latest tools available
- Deep understanding of AI’s strengths and weaknesses, and how this is changing; and experience implementing AI tools within revenue operations workflows
- A player-coach mentality with the ability to roll up your sleeves and execute, while also developing the team’s long-term strategy
- Excellent analytical, problem-solving, and decision-making skills, with a track record of improving revenue operations efficiency and driving business outcomes
- Strong leadership and communication skills, capable of fostering collaboration across multiple departments and levels of the organization
Our guiding principles:
- Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
- Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
- Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
- Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
- Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.
- Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the un complicated.
Compensation and Benefits:
- The range for base pay is $110,000 - $150,000 CAD which is dependent on level of experience, performance and choice of stock option compensation
- Employee stock options based on experience level
- Comprehensive health benefits, including Lifestyle Spending Account
- Four weeks of paid vacation per year
- Work anywhere in the world for 60 calendar days of the year
Diversity and Inclusion
Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.
Don’t let imposter syndrome stop you from applying. Great people sometimes don’t have the “right” experience. If you think that you’ll be amazing at this role then we encourage you to apply.