Sales Operations Specialist (Boston/Hybrid)
Full-time - Hybrid/Boston - 2 days/week onsite
deal start timeline: ASAP!
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Skedda is a leading global workplace management platform dedicated to streamlining desk and room reservations and scheduling. We serve over 7,000 customers and nearly two million users, including IBM, Siemens, Mercedes-Benz, and Harvard University.
Today, the product includes functionality such as floor plan visualizations, desk and meeting room booking, visitor management, and utilization reports and analytics. Skedda integrates with key workplace tools like Microsoft365, Google Workspace, and Slack; and has won awards from G2, Capterra, and SoftwareAdvice.
Role overview
As a Sales Operations Specialist, you will play a critical role in optimizing our sales team's performance by refining processes, managing data, and providing strategic insights. You'll work closely with sales leadership, marketing, customer success, and finance to improve reporting, forecasting, and overall sales efficiency.
Day to day responsibilities
- Sales Process Optimization: Identify inefficiencies in the sales funnel and implement process improvements to enhance productivity and conversion rates
- CRM & Data Management: Maintain and optimize our CRM (HubSpot) to ensure data accuracy, streamline workflows, and support automation
- Reporting & Analytics: Develop and maintain sales dashboards, reports, and KPIs to provide actionable insights to sales leadership
- Forecasting & Pipeline Management: Assist in revenue forecasting, pipeline analysis, and quota setting
- Sales Enablement Support: Equip the sales team with tools, training, and resources to improve performance and efficiency.
- Compensation & Incentives: Support the administration of sales compensation plans, ensuring accuracy and alignment with company goals
- Cross-Functional Collaboration: Work closely with marketing on lead scoring, customer success on handoffs, and finance on revenue tracking
Skills & Experience
- 2+ years of experience in sales operations, revenue operations, or a similar role in a B2B SaaS environment
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and sales analytics tools
- Strong analytical skills with experience in data analysis, reporting, and Excel/Google Sheets
- Familiarity with sales methodologies, forecasting techniques, and pipeline managementAbility to translate data into actionable insights and drive strategic decision-making
- Experience with sales enablement tools (e.g., Outreach, Gong, ZoomInfo) is a plus
About you
- You're a strong verbal and written communicator
- You're a systems thinker who can help bring clarity to complex ideasYou keep customer needs top of mind during your design and decision making process
- You can balance a pragmatic problem solving approach with a strong attention to detail
- You welcome feedback to improve your skills and work
- You take initiative and work with a healthy sense of urgency
Benefits
- Competitive salary, benefits package, and paid time off
- Flexible schedule
- Creative and collaborative work environment
- Direct exposure to the leadership team across departments
- Be empowered to leave a significant mark on the product and the customers
About us
We're an international team from 14+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We're a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
- We are a community
- Quality is at our core
- Take ownership
- Create momentum every day
- Tackle hard problems
- Be curious
We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We're growing fast with a lot of new opportunities ahead!
To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.
