Responsibilities
Kforce has a client that is seeking a Business Operations Analyst (EMEA) in Boca Raton, FL. Summary: The Business Operations Analyst is part of the Compliance Data Operations team. This position will be part of the EMEA region team and will have responsibility for supporting our regional office responsible for the US and other English-speaking countries. The key responsibilities for the analyst role are:
- Customer Service: Provide resolutions to content and policies related inquiries from sales, clients, and other departments regarding our database; This is not technical support or frontline support, but the intent is for the BOA to be the Subject Matter Expert on the data and content within the database, with a focus on the applicable region, and be able to clearly communicate on those topics to clients via email
- Analysis (database/qualitative): Perform analytics and maintenance of the database. Utilize SQL, Tableau/Power BI, Excel or just simple Google search to identify gaps, discrepancies, and possible enhancements, so the data continues to be relevant and comprehensive, and meet quality standards; Review information from government sites or media sources to identify relevant information and topics to the database; Research and interpret laws and regulations in other countries, especially Anti Money Laundering Laws, regarding financial crimes, politically exposed persons, and terrorism to provide the research teams with guidelines
- Team/Project Management: Supervise offshore researcher centers located in 8 offices across 7 countries and 4 continents; Monitoring and ensuring production and productivity, clarifying policies and standards, coordinating projects and meetings to ultimately optimize the offices and the tools which they utilize; Act as a liaison between the research teams and the department director regarding project management, including updating both entities on project statuses with progress reports
Requirements
- An ideal candidate would have some knowledge or interest in world affairs, current events, politics, economics, history, criminology and/or similar subjects, and it may be beneficial for them to have some basic knowledge on the political, economic, and AML/CTF structures specific to those regions
- Strong written and verbal communication skill
- Ability to juggle multiple tasks, projects, and responsibilities effectively, as well as a high volume of emails while remaining organized
- Analytical mindset and critical thinking skills, and ability to analyze details and nuance
- Ability to interpret and analyze data to explain variances and trends
- Ability to gain and apply knowledge acquired through education, experience, or examples from team members
- Ability to solve routine problems using existing procedures and standard practices
- Ability to work within standardized procedures and practices to achieve objectives and meet deadlines
- Proficiency with the Microsoft Office Suite, especially Outlook and Excel
- Aptitude to work well within a team atmosphere
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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