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Senior Sales Operations Agent

Qatar Airways • Frankfurt am Main, Hessen, Germany • 2m ago

Job title

Ref #

227395

Location

Germany - Frankfurt

Job family

Corporate & Commercial

Closing date: 16-Oct-2025

Qatar Airways have embarked on an exciting transformation journey to change how we interact with our customers.

Based in Frankfurt, Germany you will provide 5 star services to Qatar Airways internal and external customers. Act as a Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems and Sales Administration, Your role will be to ensure that activities are completed in a timely and efficient matter.

Accountabilities:

Adhere to standard operating procedures for sales operations functions established to ensure alignment to QR's global sales/sales operations principles.
Act as a product knowledge expert for trade support tasks, supporting with reservations, ticketing, FFP, oneWorld, beyond business and corporate queries.
Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
Maintain and generate reports as required by reporting Line Manager.
Be the primary person in following up with customers and trade partners on enquiries and requests.

Qualifications

Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.

PC literate with very good knowledge of MS Office. Excellent relationship building and communication skills. Good knowledge of airline processes, systems and travel industry in general.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=227395