Overview
Kinrock is a dynamic and growing group of tech-enabled business service companies that provide top-quality e-learning, compliance and software services to hundreds of companies across the UK. The group has just finished an acquisitive period and is entering a period of ambitious organic growth and investment in our services. Read more about Kinrock at Kinrock.com and about its companies at Zing365.co.uk, RedmillAdvance.com, Microw.com and Red-IT.co.uk.
We are seeking an ambitious, self-motivated and talented individual that wants to join a high-quality team aiming to achieve something great over the next decade. The individual will join our team as Business Operations Manager to support and elevate our operating companies' processes and procedures. Reporting directly to the Founder & Managing Director, the successful candidate will play a key role in driving Kinrock's success over the next decade as we grow organically and inorganically.
The ideal candidate will blend three things:
- Strong desire to be part of a high-quality, hard-working, hands-on team on a ten-year journey
- Expertise and passion for business process improvement and efficieny
- A highly personable manner enabling strong collaboration and communication
The role is office-based with a minimum of four days a week in our head office in London.
We offer a competitive salary, annual performance bonus and benefits.
Responsibilities
- Own our CRM group-wide (supporing account management/sales teams at our four operating companies) in collaboration with our Marketing Manager
- You'll champion our people-first approach with high-quality people operations until we hire a dedicated People professional
- Be point of contact for all group-wide external providers (IT, HR, insurance, etc.)
- Own compliance across the group with the help of external advisors (GDPR, HR, H&S)
- Documentation and improvement policies and procedures across the group to increase efficiency and client outcomes
- Support the operating companies respond to supplier diligence requests from new clients
- Own contingency and business continuity planning across the operating companies
- Manage our offices in London, Bristol and Edinburgh with the help of local team members and contractors
Requirements
Mandatory:
- You want to be part of a high-quality, ambitious core team on a mission to achieve something great over the next decade
- Our mission to be a long-term home for high-quality small businesses (strengthening, elevating and growing them) resonates with you
- You have a demonstrable track record of going the extra mile to achieve excellence and make things better
- Despite your aptitude and expertise you understand the importance of being hands-on and no task is beneath you - it's how you're wired
- You have 2-5 years of experience in business operations at a small- or medium-sized company or as a hands-on business consultant
- You understand CRMs (ideally Hubspot) and have experience using them to make operations better
- You understand the importance of high-quality people operations (onboarding, performance management, employee comms, events)
- You have a experience documenting and improving operational processes and are passionate about it
- You are highly personable and can create genuine buy-in from stakeholders for your ideas and suggestions
- Some experience with video editing, animation, or interactive design.
- Basic knowledge of AI-driven content creation tools (e.g., Synthesia, ChatGPT, or automation tools).
- Interest in digital learning and instructional design principles.
- Knowledge of web content creation and accessibility best practices.
Optional:
- Experience with companies that sell services under annual subscription contracts
- Knowledge of Hubspot
- Automation expertise (e.g. Zapier)
- Experience with people operations admin
- Familiarity with AI
What we offer in return
- Competitive salary based on experience
- Annual performance based bonus
- 33 days holidays per annum (including 8 Bank Holidays) plus bonus holidays like a 'birthday bonus day’
- Private Medical Cover
- Strong, balanced, collaborative culture
If you are passionate about getting being a key part of a high-quality team on an ambitious journey, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £50,000.00-£65,000.00 per year
Additional pay:
Benefits:
- Company pension
- Life insurance
- Sick pay
- Work from home
Schedule:
Application question(s):
- Please write a few sentences about why you believe you would be the right hire for this position.
- This is an office-based role, with a minimum of four days per week required in our office near Piccadilly in London. Please confirm you value coming into the office to achieve maximum collaboration and a strong culture and that you are happy to come into our London office.
Work Location: In person
