Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:
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You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.
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You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.
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You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
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You want recognition. We provide a positive, fun workplace where employees are appreciated.
The Business Operations Advisor is an essential role that supports core business operations and innovative continuous improvement initiatives for the company. The Business Operations Advisor is an effective collaborator capable of ensuring efficient operations, optimizing resources, supporting revenue generation, and fostering continuous improvement in processes and systems. This position is responsible for overseeing various operational programs and initiatives that support the field and Support Central in maintaining the highest standards of care, education, safety, and performance.
Essential Functions and Key Responsibilities:
- Serve as a SME for select operational programs and initiatives.
- Effectively builds relationships with field leadership and consistently stays connected to the schools to understand what’s working well and what opportunities exist.
- Develop and implement action plans to increase successful field execution, while monitoring progress, identifying challenges, and providing solutions to overcome them.
- Implement quality control measures through evaluation and analysis to maintain company expectations in key areas of policy, procedures, and performance.
- Identify opportunities for process improvement and efficiency gains within the company that will lead to increased consistency throughout field operations and provide recommendations for optimizing operations, implementing best practices, and drive continuous improvement initiatives.
- Develop and implement comprehensive operational programs that support company goals and objectives, including the management of program logistics, financial efficiency, revenue generation, customer engagement, field communication and accountability to meet program requirements.
- Partner cross functionally to manage select controllable lines of business; implementing logistics and producing field guidelines that maximize use of budgeted funds.
- Manage and maintain critical data and data systems related to operations including Master Class List, Location Master and Operating Capacity workflow. Ensure data accuracy and compliance with company standards, as well as coordinate ongoing improvements based on field and company needs.
- Support the coordination and execution of the master field calendar for all operational activities and initiatives. Ensure the field is properly prepared to execute activities/initiatives through the organization of schedules and resources.
- Collaborate with cross-functional teams, including finance, marketing, procurement, education, HR, etc. to align operations with organizational goals. Build and maintain strong relationships with external partners and vendors.
- Handle ad-hoc tasks and projects assigned by Operations leadership or senior leadership.
Minimum Job Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations program management.
- Experience working in multi-unit business preferred.
Skills & Abilities (i.e. technical, organizations, knowledge, etc.):
- Excellent customer service skills with both internal and external customers and ability to quickly establish and maintain effective working relationships.
- Effective communication skills, written, verbal and interpersonal.
- Excellent presentation skills and ability to effectively communicate to all levels of the organization.
- Comfortable working with frequent interruptions and ability to lead, manage and prioritize multiple assignments and competing priorities in a rapidly changing, fast-paced environment.
- Proficient time management and organizational skills, and ability to meet established deadlines.
- Demonstrated ability to work cross-functionally and think both critically and strategically.
- Proficient computer and research skills.
- Strong analytical and problem-solving skills.
- Proficient in using data management and analysis tools.
- Capable financial acumen with ability to generate business cases to support project investments.
- Demonstrated ability in project management, process building, and workflow.
- Detail-oriented with a focus on quality and continuous improvement.
Travel Percentage:
- Provide the percentage of travel expected: 25%
The job of Business Operations Advisor can be performed in the following states: Alabama, Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Virginia, Wisconsin, and Wyoming
Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.
