BUSINESS ANALYST - SALES OPERATIONS
ABOUT YOU:
The Business Analyst - Sales Operations acts as a systems and process expert, managing user configurations and executing business processes. They serve as the primary support contact for training, information dissemination, and issue resolution, while also documenting and maintaining processes and Continuous Improvement Plans (CIP). The role involves collaborating with IT on both existing and new projects, particularly during major process changes that require system configuration adjustments. By gathering business requirements for CRM systems and working closely with business leaders and development teams, the Business Analyst ensures the continuous improvement and success of sales operations.
Incumbents of this role are required to be on call and/or available after hours, to provide their own mobile device, and to distribute their mobile phone number accordingly. Alternatively, individuals may distribute their office phone number if their office phone is set to forward calls to their personal device when they are not physically present.
YOU HAVE:
- Education. BA/BS degree with an analytical discipline or 2-4 years of directly related experience.
- Experience. General knowledge of business processes or function.
- Technical Skills. Working knowledge of Salesforce and Agile Methodologies. Demonstrated proficiency in systems analysis and/or design. Strong analytical ability to devise systems and/or process solutions to solve complex business problems. Knowledge of project management tools and techniques. Preferred knowledge of Jira.
- Drive. Ability to define problems, collect data, establish facts and draw valid conclusions individually while working under general supervision. Must be able to work independently as well as a member of a team, and work with confidential material and information.
- Great Communication Skills. Excellent written and oral communication skills with ability to analyze and interpret business issues. Ability to write reports and other varied business correspondence and present information effectively.
- Typical/expected % of overnight travel. Less than one week/year = 2%.
YOU WILL:
- Cross-Functional Collaboration:
- Ability to work with sales, IT, and operations teams to gather, analyze, and document business requirements to drive improvements while building strong relationships and trust.
- Support development team by ensuring training materials are documented for business users for successful adoption of new process processes.
- First line of user support, including training, information dissemination to other users, and issue resolution.
- Process Review (Identifying major process change, working with IT for approvals and to test and implement process change, and documenting/communicating the process change).
- Agile Methodology Acumen:
- Ability to translate business requirements into process flows, user stories and acceptance criteria; collaborate with the Product Manager to prioritize and manage product backlog.
- Serve as a liaison to the development teams to ensure alignment with business priorities.
- Participate in UAT planning and execution.
- Business Process Optimization:
- Collaborate with Sales Operations team to identify opportunities for process improvements and automation that align with our strategic goals.
- Provide various process flows and reporting to support improvements.
- Outline testing requirements to systems and ensures processes are complete and correct.
- Adaptability & Initiative:
- Self-starter who can operate independently in a fast-paced environment.
- Proactively organize and follow up on meetings and action items to support overall project needs with ability to multi-task
- Other:
- Perform other related responsibilities to assist Sales Operation, as necessary.
- Perform other related responsibilities, as assigned, to assist management on additional activities as necessary.
LOVE WHERE YOU WORK:
We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
We believe in flexibility. We provide hybrid work options.
We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 8 company paid holidays, and family paid leave.
We care about your development. We support tuition reimbursement after 6 months of service.
We believe in pay transparency. The salary range is $55,000 to $65,000 with annual bonus eligibility.
APPLICATION DEADLINE: May 30, 2025
ABOUT US:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.
ALL ABOUT TECHNOLOGY:
Our Technology organization combines planning, analysis, and development in combination with both enterprise retail and manufacturing platforms as well as custom development using primarily Java, web services, and web application frameworks like ReactJS/NodeJS. The Technology organization manages priorities through a centralized quarterly planning in close collaborative with business decision-making and strategy, directly supporting leadership in Marketing, Sales, Digital & Operations. Delivery is managed through typically an agile, two-week scrum or Kanban methodology leveraging a suite of Atlassian products. The Technology teams are structured organizationally to focus on key platforms and the business units that they. Though the utilization of best-in-class technical software, such as AWS, Tableau, SAP BPC, Oracle EBS, Salesforce, & Microsoft 360, you will get to play a critical role in determining technology solutions that steer our business. Jostens allows for a hybrid work setting that focuses on creating professional and personal development. We can’t wait to show you what our Technology Team has to offer at Jostens!
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3399.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy
