Principal, Sales Ops, Planning & Analysis

Forterro • Full-time • Remote (Portugal) • 6d ago

The Sales Operations Manager plays a critical role in supporting Forterro’s sales function by driving operational efficiency, optimizing sales processes, and ensuring data-driven decision-making that drive our revenue generation efforts. This role is responsible for CRM management, sales analytics and reporting, process improvement, sales compensation tracking and issuance, and sales strategy enablement. You will work closely with sales leadership, marketing, finance, and customer success teams to improve sales productivity and effectiveness.

Responsibilities

Serve as a day-to-day business partner to the sales team, providing operational support and strategic insights.
Own CRM management (Salesforce), ensuring accurate and up-to-date sales data, including opportunity tracking, pipeline management (pipeline health), and forecasting.
Identify and implement process improvements to enhance sales efficiency and effectiveness.
Train and support sales colleagues on sales tools, CRM best practices, and reporting processes.
Participate to sales training, seminars, and workshops to upskill the sales team and drive adoption of best practices.
Analyze customer inquiries, complaints, and service issues, providing recommendations to improve sales effectiveness.
Work closely with finance to align sales reporting with revenue recognition and business objectives.
Support the deployment of Salesforce within the German & Polish Products (Abas, MyFactory, Proffix, BPSC, Prodaso)
Be a key success factor in the roll-out of the new tool interacting between the Salesforce Forterro Project team and the Sales leaders & rep to maximize the adoption
Ultimately when the tool is deployed, work together with the Legal department in harmonizing contracts with Forterro future’s standards framework
Track, calculate, and issue sales compensation plans, ensuring accuracy and alignment with business goals.
Support quota setting, territory planning, and performance tracking.
Monitor and optimize the effectiveness of sales incentive programs.

Skills, Knowledge & Expertise

5+ years in Sales Operations, Revenue Operations, or a related field within a B2B SaaS or IT/software industry.
German & English mandatory, Polish is a real plus.
Possible to work from Germans or Polish offices, and in certain cases remotely
Strong experience with Salesforce CRM, including pipeline management, forecasting, and reporting.
Proficiency in analyzing sales data to drive insights and decision-making.
Proven ability to streamline and improve sales workflows.
Experience with sales compensation tracking and calculations.
Strong ability to partner with sales, marketing, and finance teams.
Familiarity with sales methodologies, pipeline management, and revenue forecasting in a software or IT environment.

À propos de Forterro

Fondée en 2012, la société Forterro s'est développée pour devenir un leader dans le domaine des solutions logicielles pour le marché industriel- avec des implantations dans les principales économies manufacturières en Europe, ainsi que des centres régionaux de services clients et des centres de R&D dans le monde entier. Depuis plus de 40 bureaux, nos plus de 1 700 employés fournissent des logiciels à plus de 13 000 entreprises industrielles et en assurent le support. Nos produits sont profondément ancrés dans les exigences de leur zone géographique locale. Chacun d'entre eux est conçu pour renforcer et augmenter la capacité de nos clients à opérer efficacement et à être compétitifs.