General information
Job Title
Sales Operations Manager
City
Singapore
Country
Singapore
Division
Commercial
Department
Sales APAC
Description
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, Intesa Sanpaolo, Nyca Partners, JPMorgan Chase Strategic Investments, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named in the IDC list of top 100 fintechs, and the Singapore HR Awards awarded us Gold and Silver for our workplace culture and employee experience.
The Sales Operations Manager will serve as a strategic advisor to our APAC sales team, enabling sales representatives to maximise productivity throughout each stage of the complex B2B sales cycle. The individual will also lead key initiatives to improve sales practices, deliver actionable data insights, and drive end-to-end workflow efficiency.
This role is critical to our APAC growth strategy, providing the operational backbone that allows our sales team to focus on building relationships and closing deals with major financial institutions.
Duties
- Partner with regional leadership to implement sales processes that align with global standards while accommodating APAC-specific market requirements.
- Implement key initiatives related to sales processes and coordinating with various departments.
- Triage new leads and serve as the regional bid management lead, coordinating comprehensive RFP/RFI responses with global HQ in London and cross-functional teams globally.
- Work with sales representatives to drive accuracy and data quality in Salesforce.
- Provide pricing guidance and commercial support through the entire sales cycle.
- Work closely with Sales, Legal and Finance teams to ensure that all aspects of contracts, including pricing and billing, are accurately executed.
- Implement processes to improve reporting, detailed forecasting, and accuracy through effective client and pipeline management.
- Generate actionable insights from sales data to inform territory planning and resource allocation.
- Maintain data quality in CRM tools to produce accurate reports.
Requirements
Essential
- Experience in enterprise B2B software sales, preferably in a high-growth technology company.
- Experience supporting a large, multi-national sales force with related sales processes.
- Understanding of complex sales cycles and processes in the APAC region.
- Strong data analytics skills and ability to translate complex data insights into actionable sales strategies.
- Strong understanding of pipeline management, quota setting, and territory planning.
- Proficiency in Salesforce administration, including workflows and dashboards.
- Effective and creative problem-solving and analytical abilities.
Desirable
- Bachelor's degree in Business, Finance, or related field.
- Knowledge of sales methodologies.
- Understanding of financial technology landscape in APAC
Benefits
- Highly competitive salary
- Bonus incentive
- Healthcare
- 25 days holiday and public holidays
- Competitive maternity and paternity leave
- $1,500 SGD per year flexible spend benefit
- All the latest tech you need
- A talented and experienced team as your colleagues
- An environment where we encourage learning and progress
Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description.
