Summary
The Group Desk Coordinator, Sales Operations EMEA is an integral part of the Wyndham Sales Organization team, managing diverse administrative duties and projects.
The Group Desk Coordinator will act as the central point of contact for all group/MICE-related leads across the Wyndham Sales Group & MICE EMEA team. The role is essential in ensuring the efficient and timely processing of enquiries by coordinating with hotels.
The primary focus of this role is to support Wyndham Sales EMEA– Group & MICE teams by coordinating incoming leads, tracking them in relevant systems, and ensuring active follow-up with hotels and clients to help drive conversion and revenue. The coordinator is expected to work closely with internal teams and hotel partners, ensuring clear communication and smooth execution throughout the enquiry process.
The Group Desk Coordinator to understand the Group and MICE segment, ideally with previous experience in hotel group sales, meeting coordination roles. Familiarity with group business dynamics, strong organizational skills, and a follow-through mindset are essential to succeed in this position.
In addition to core responsibilities, the coordinator may assist with regular and ad hoc tasks as assigned and requested on an ad-hoc basis, as directed by the line manager based on business needs.
Experience/Certificates/Education
- University diploma or equivalent required; further education in hospitality or business is a plus.
- Prior experience in the hospitality industry or a fast-paced environment is essential.
- Working knowledge of Group & MICE lead handling at the hotel or sales support level.
- Experience using tools such as Salesforce, Cvent MICE, Opera, Delphi, SynXis, and HRS is highly valued.
- Background in hotel-level administration, sales support, or coordination preferred.
- Experience working with cross-functional and global teams is a strong asset.
- Minimum of two years’ experience using Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) required.
- Experience with database management and reporting is a plus.
- Familiarity with account coordination or basic account management is helpful.
- Project coordination skills and a strong interest in technology and process tools are advantageous.
- Fluency in English is mandatory; German proficiency preferred to support local engagement.
- Willingness and ability to travel within EMEA and internationally as needed.
Abilities / Key Competencies / Skills
- Support-Oriented: Demonstrates a strong service mindset to assist Sales EMEA teams and external stakeholders.
- Deadline-Driven: Performs well under pressure with excellent time and priority management skills.
- Flexible & Adaptable: Comfortable working in a dynamic environment, embracing new tasks and evolving responsibilities.
- Fast Learner: Quickly grasps new tools, systems, and procedures with minimal guidance.
- Multitasking: Manages multiple time-sensitive requests efficiently and effectively.
- Strong Communicator: Excellent written and verbal communication skills; confident in liaising with hotels, clients, and internal teams.
- Matrix Navigation: Navigates complex organizational structures with ease and clarity.
- Interpersonal Skills: Collaborates well across cultures, teams, and backgrounds.
- Reliable: Takes ownership of tasks, follows through, and consistently delivers results.
- Team Player: Works with a collective goal in mind and contributes positively to the team environment.
- System-Savvy: Comfortable using tools such as Excel, Word, Outlook, PowerPoint, Adobe, Salesforce, Cvent MICE, Delphi, Opera, SynXis, and HRS.
