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Head of Business Operations-EMEA

BBC • Full-time • London, England, United Kingdom • 5d ago

Media Operations

Permanent - Full Time

London, GB, W12 7FA

BBC Studios Distribution

Job Closing Date: 17/04/2025

THE ROLE

ABOUT BBC STUDIOS

BBC Studios is a world-renowned content studio and channels & streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe.

We work with outstanding creative talent who are responsible for platform-defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III.

The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena.

From BAFTAs to RTS Awards, BBC Studios is Britain’s most awarded production company and the only producer with three of the top ten shows on IMDB; we’re the home of bbc.com, the widest-read English language news website in the world; and the UK’s largest distributor of British content.

ABOUT DIVISION

EMEA Channels & Streaming includes 3 regional businesses based on Amsterdam, Warsaw and Johannesburg, an EMEA digital team based in London and the Out of Home division, also based in London, and responsible globally for partnerships with Airlines, Cruise operators and Commercial premises. The Channels business is a portfolio of BBC brands operating as linear services for Pay TV partners across EMEA with the Streaming division covering digital products such as FAST and BBC branded video on demand products across the EMEA region.

THE ROLE

To be the leader across EMEA drawing all lines of business for the full portfolio of EMEA branded products and operational workflows together to understand current and future requirements and ways of working to be able to optimise effective and efficient delivery against our budgets and long-range plans
Operate with a business performance and enterprise solution outlook to drive improvements and deliver solutions in how we are set up, how we operate and how we execute, to support our business growth plans and drive better performances
Provide leadership on programme management for EMEA
Being the single point of contact and owner in EMEA for interactions with Global Operations, Technology and Product teams across the Global Markets & Streaming division and the wider Studios org, ensuring alignment and joined-up thinking
Bring a deeper level of understanding and awareness of the Technology and Operations roadmap and deliverables into key stakeholders and business areas of EMEA, aligning roadmaps and maximising benefits of enterprise solutions

Key Responsibilities

Business Operations leader across EMEA to ensure the portfolio of products and supporting workflows are set up and appropriately maintained to maximise performance
Single authoritative point of contact in and out of EMEA business areas (including our Regions) for Global Operations and other parts of BBC Studios (Compliance, Creative, Technology etc) to liaise with on Operational delivering organisational solutions aspects to operational challenges owning a prioritised list of asks, sized by business value for all EMEA branded services (channels and FAST)
Work closely with the regions and business owners to understand their requirements that will drive maximum performance on existing products and workflows
Help identify gaps across the wider organization (process, products, people) and be able to communicate these areas to both the business owners and Global Ops teams in order to prioritize and plan for process improvements and/or broader wholesale solutions
Manage our existing operations & technology needs by being the voice representing EMEA into the rest of the BBCS business
Working with Operations & Technology key stakeholders on a regular basis to understand their deliverables, roadmaps and priorities that have a direct impact on the EMEA business from an operations & performance basis
Represents EMEA branded services on project steering groups, giving informed direction on decisions with impacts
Accountable for holistically managing the program of new business work across EMEA, ensuring clarity and transparency of latest commercial plans/opportunities across EMEA for operational teams as well as ensuring project management is effectively employed to deliver individual initiatives.
Work closely with the Project Management teams to ensure projects are scoped clearly for the business needs (at a holistic / 360 solutions level) and progress in a timely manner, remain on track and are being managed appropriately
Constantly seeking improvements and make recommendations to the business for optimizing our product and process performance
Be aware of short-term business needs (financial performance & targets) and the importance of longer-term planning and investment for growth

WHAT DOES IT TAKE?

Key Criteria

Significant experience in media, broadcast / digital technology and content operations
Ability to manage multiple projects at the same time, working to specific deadlines
Collaborative work approach and the ability to develop effective relationships
Proven experience in negotiation and conflict resolution
Stakeholder management - able to work effectively with a wide range of stakeholders
Able to prioritise and manage time effectively including managing deadlines and conflicting demands and using initiative to resolve day-to-day problems.

LIFE AT BBC STUDIOS

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here.

The BBC is committed to building a culturally diverse workforce, that represents the audiences we serve, and encourages applications from candidates from any background, especially people from diverse communities. Equity of opportunity is important to us, and we endeavour to make our processes equal, fair and meritocratic for everybody. More information on our D&I plan can be found here.

BBC Studios puts sustainability at the heart of everything we do both onscreen and offscreen, including delivering against the BBC Group’s science-based Net Zero targets. More information on sustainability at BBC Studios can be found here.

We are proud to share that we are a Level 2 Disability Confident Employer and if you require any reasonable adjustments in order to apply please contact us on reasonable.adjustments@bbc.co.uk.

PACKAGE DESCRIPTION

Job Reference: 22857

Band: F

Salary: Up to £105,000 + London Weighting (£5,319) depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Bonus: 25%

Contract type: Permanent role

Location: Office Base is London

NEXT STEPS

We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.
We are proud to share that we are a Level 2 Disability Confident Employer and if you require any reasonable adjustments in order to apply please contact us on reasonable.adjustments@bbc.co

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.