About The Role
The PMP Deal Desk Operations Team Lead is a highly visible and key role at PubMatic. We are looking for a highly motivated and experienced team leader to join our Customer Success Operations team in Gurugram and build a 24/7 centralized deal desk that is agile and works cross-functionally with global teams to manage, troubleshoot, and scale PMP spend globally from all customer types, including advertisers, publishers, and data partners. This position will also work with product and engineering to develop first-in-class analytics and optimization tools to help us stay at the forefront of sell-side innovation.
What You'll Do
- Work with internal teams globally, including Sales, Marketing, Business Development, and Product Management.
- Customer success and engineering to project-manage and execute PMP deals within established Service Level Agreement.
- Manage the operational excellence and delivery of all PMP campaigns, developing strategies from campaign inception to execution.
- Post-campaign reporting in partnership with Sales, Engineering, Product Management, Customer Success, and Ad Solutions teams.
- Establish internal Service Level Agreements for response and execution times for deals.
- Leverage PubMatic’s analytics and use in-house tools to monitor performance and troubleshoot under-performing PMP deals.
- Work with engineering and analytics teams to review and unlock new data and insight to drive innovation for publishers and buyers.
- Document standard operating procedures for deal setup, troubleshooting playbooks, and escalation management.
- Develop a culture of collaboration and accountability across the team.
- Collaborate with Ad Solutions sales team to find additional PMP opportunities and assist in up-selling.
- Establish and maintain an efficient ticketing system to manage clients’ requests and escalations.
- Identify product enhancement opportunities and liaison with product managers to strengthen PubMatic’s deal management offering.
We'd Love for You to Have
- Candidates for this position should be proactive, respond positively and actively to challenges.
- Confidence to handle challenges and work well with people across multiple functions is required.
- We are looking for a leader with the ability to motivate people in the process of getting things done.
- Demonstrated team-building experience and an active network are preferred.
- Excellent campaign optimization and reporting skills (publisher or agency).
- Very strong analytical thinking abilities, project management, and organization skills.
- Ability to present clear project plans and communicate with teams to reach desired results.
- Experience preferred working with remote customer contacts on a global basis.
- Previous management experience required (manager, lead, or supervisor role).
- Minimum 5 years of relevant Ad Operations work experience in the digital display advertising industry.
- Knowledge of DCM, GAM, DSP, SSP, and understanding of Private Marketplaces (PMP).
- Proactive, quick learner, detail-oriented, strong problem-solving skills.
- Experience using complex datasets to track performance trends, identify anomalies, and their root cause (SQL experience highly desired).
- Shift Time: APAC: 6:00 AM – 3:00 PM/ EMEA: 2:00 PM – 11:00 PM.
- B.E./ B.Tech. in Computers or equivalent.
Additional Information
Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
About PubMatic
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
