Duties & Responsibilities:
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Assist in order processing, fulfilment, and logistics to ensure customer satisfaction, including maintaining accurate sales and logistics records.
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Proactively address and resolve customer inquiries and complaints, improving customer relationships and experience.
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Support the implementation of customer service solutions and business process improvements to enhance efficiency.
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Collect customer feedback, coordinate with team members, and assist in accounts and ad-hoc tasks as needed.
Experience:
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NITEC in Customer Experience, Business Administration or Accountancy
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Proficient in Microsoft Excel and Word, with excellent communication skills and a professional, positive attitude.
