Analyst Sales Operations

Fanatics • Full-time • Tampa, FL, US • 1w ago

Job Description

The Sales Operations Analyst maintains focus on achieving strategic total enterprise OTIF (On-time in full) and revenue targets as a critical partner to Sales and internal stakeholders (including Sales, Retail Services, Go-to-Market, Order Fulfillment, Planning, Operations and others). The ideal candidate brings strong attention to detail and analytical skills to this role, and is a leader and team player who is highly motivated to seek solutions and excels working in a collaborative and fast-paced environment. You must be open to taking on new challenges, embracing the company culture, and building strong cross-functional relationships.

Responsibilities

Macro-level order book analysis and management
Generate and analyze daily/weekly/monthly reporting and make recommendations for efficiencies across cross-functional work streams
Understand and support quality order intake initiatives
Seasonal and in-season order file hand offs and drop reporting
Support Hot Market (Playoff and Special Event) order intake strategy, processes and execution
Optimize use of sales tools and enforce best practices through continuous improvement. Develop and implement new initiatives (ie., tools, process, assets, reporting) that accelerate the productivity of the sales team
Monitor and analyze KPIs and Key Programs for Sales that contribute to Fanatics strategic and revenue plans
Liaison between Sales and internal operations stakeholders such as Warehouse/Production teams, Planning, Retail Services to ensure customer expectations are met
Use BI data to drive decision-making and communication around order book & onboard sales team to all BI features for self-serve reporting
Ability to influence and communicate important feedback from Sales and customers to internal cross functional teams

Requirements

3-5 years Sales Operations, Retail Services, Planning or similar experience required
Bachelor’s Degree preferred or equivalent work experience
Licensed sports industry knowledge and/or experience highly desired
Advanced Excel, PowerPoint skills, proficient with Microsoft applications
MicroStrategy or other data querying tool experience required
Sales Force or other CRM system experience preferred
Expert level analytical and quantitative skills
Excellent organization skills
Strong professional and proactive communication skills including the ability to work in a team environment, solid written and verbal communicator
Ability to meet deadlines, prioritize workload, adapt to change, and maintain composure under pressure
Positive attitude with flexibility and adapts quickly to change