Help Shape the Future of Our Family Business
We’re looking for a hands-on, forward-thinking Operations Manager to oversee the day-to-day running of our business and help lead our team towards continued growth.
This is an exciting opportunity to join a well-established family company with a fantastic local reputation. We operate from a flint barn in the countryside just north of Chichester, surrounded by fields - and a few llamas across the road.
If you’re motivated by targets, enjoy problem-solving, and have a passion for systems, people, and continuous improvement - we’d love to hear from you.
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About the Role
We’ve built Chichester Shutters into a successful, systems-led business that delivers high-quality service and earns consistent 5-star reviews. Now we’re looking for someone to optimise and lead what we’ve built - bringing energy, structure and focus as we push the business forward.
You’ll manage a team of 11 (including five office staff, two surveyors and four fitters) and work alongside the Directors. You’ll also collaborate closely with our Marketing & Systems Team to ensure a consistent flow of leads and smooth delivery throughout the customer journey.
This is a target-driven role. You’ll be responsible for ensuring the team meets key business objectives - using scorecards and data to track progress, adjust where needed, and keep everyone aligned and motivated.
You’ll also be the go-to person when things don’t go to plan - supporting the team, handling complex customer situations, and ensuring standards remain high.
This role offers the potential to evolve into a more senior leadership position as the business grows.
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Key Responsibilities
- Oversee daily operations - acting as the link between the Directors, marketing, office & surveying & fitting teams - keeping communication clear and everything on track.
- Drive performance and hit team targets - using scorecards, dashboards and structured reporting
- Payment checks & settling account queries - trusted with access to our bank account for logging & processing payments
- Lead regular team meetings - sharing progress, addressing issues and keeping everyone on the same page
- Cover busy periods or staff absence - including answering phones, booking surveys and ordering shutters
- Handle escalations - supporting team members and managing more complex or sensitive customer interactions
- Identify and fix inefficiencies or “leaks” in the business - improving workflows, communication and service
- Enhance the full customer journey - in collaboration with our Marketing & Systems Expert
- Maintain a steady, scalable business model - working with the Directors to plan future development
- Continual improvement - self-motivated to learn new techniques, systems & strategies, including attending training events throughout the year in Birmingham
- Support showroom activity - including leading one Saturday a month (with time off in lieu)
- Be contactable out of hours - for early starts or urgent issues when field teams are already out on the road
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What We’re Looking For
- Proven experience managing operations, logistics, or service-based teams
- Strong understanding of business performance and team motivation
- Confident using Google Sheets, performance dashboards, and CRM tools (we use Go High Level)
- A calm, solutions-focused approach with strong communication and leadership skills
- Someone who’s happy to step in, take responsibility, and learn how the full business works - including product ordering
- Able to support and lead a team during both smooth operations and trickier situations
- Based locally, or with good knowledge of Chichester and the surrounding area
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What We Offer
Salary: £35,000 - £45,000 per year, depending on experience
Hours: Monday to Friday, 9am-5pm, with some Saturdays and early/out-of-hours flexibility when required
Perks & Benefits:
- Regular treats, cakes and fresh ground coffee in the office
- Training and development opportunities - including team sessions in Birmingham
- Free parking and a peaceful countryside location
- A supportive, forward-thinking team where your ideas can make a real impact
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Why Join Us?
We’re a data-driven and customer-focused company that takes pride in doing things well - from systems and service to team culture and communication. We work hard, support each other, and care deeply about the experience we offer to both our customers and our staff.
This is a role for someone who wants to make a difference, take ownership, and help guide a well-run business through its next stage of growth.
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How to Apply
Please send your CV and a short cover letter telling us:
- Why this role excites you
- Your experience in operations and team leadership
- How you’d help us run an even better business
Apply via Indeed or email: info@chichestershutters.co.uk
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
- Sick pay
Schedule:
Application question(s):
- Why does this role excite you?
- What experience do you have in operations and team leadership?
- How would hiring you enhance our business?
Work Location: In person
