Job Title: Business Operations Coordinator
Location: Bracknell (Office-based with occasional home working)
Role Type: Office/Hybrid
Experience: 2+ years of relevant experience
Reports to: Business Operations Director
Job Summary:
We are looking for a Business Operations Coordinator to support the EMEA Services & Sales teams in delivering key objectives and maintaining efficient operations. The successful candidate will be responsible for managing service-related processes, coordinating with internal teams and customers, and ensuring seamless execution of professional services programs.
Key Responsibilities:
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Administrative & Coordination Support:
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Assist in delivering the Pro Services budget and objectives.
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Manage PS calendars to ensure smooth on-site visits.
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Use Salesforce (SFDC) to track service programs and projects.
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Ensure Opportunities, Projects, and Service Orders (SO) are properly linked.
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Approve and check Service Purchase Orders (POs) & Contracts.
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Champion Service Renewal processes and coordinate with Sales.
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Reporting & Data Management:
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Generate quarterly reports for partners on upcoming renewals.
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Work with Sales to manage the services renewal pipeline.
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Analyze data to identify key areas for budget improvement.
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Provide monthly reports on training programs from Litmos.
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Upload POS (Proof of Sales) data from partners to Oracle.
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Provide monthly reports to Senior Management on Services Sales
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Stakeholder Collaboration & Customer Service:
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Establish professional relationships with Spectralink’s Channel Partners.
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Collaborate with Services, Sales & Marketing, Operations, R&D, and Product teams to deliver BAU and project initiatives.
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Ensure a first-class partner experience by improving service processes.
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Additional Responsibilities:
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Maintain knowledge of all Spectralink solutions including Product, Software and Services.
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Bracknell Office operations to ensure a welcoming environment for visitors, ordering office supplies, in-house catering requirements & sending parcels and couriers
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Take ownership of ad hoc Business Operations projects as required.
Ideal Candidate Profile:
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2+ years industry related experience with sales/business operations, or similar field required
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Self-motivated with the ability to work independently.
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Customer-focused with a proactive approach to problem-solving.
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Comfortable working in fast-paced, SLA-driven environments.
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Strong organizational and prioritization skills.
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Excellent communication and presentation abilities.
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Proficiency in Microsoft Office; experience with Salesforce (SFDC) is a plus.
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A hands-on approach to process improvement and efficiency.
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A strong team player, always willing to contribute to team success.
Work Environment:
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Primarily office-based in Bracknell, with some flexibility for remote work.
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Limited travel required for EMEA team meetings
