About ContactPoint360
We’re a global BPO built for brands that want more than just support — they want revenue, results, and real ROI. With 5,000+ people across 10 countries, we power Digital CX, sales, Trust + Safety, and back office for growth-stage and enterprise clients. We’re scaling fast and looking for someone who can turn up the heat.
The Role
We’re hiring a CRO who can build and lead a global revenue machine. Not a caretaker, not an order taker. Not a strategist. A closer. A builder. A battlefield leader. Someone who thrives under pressure and knows how to hit targets, scale deals, and own the number.
You’ll Be Responsible For:
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Owning the entire revenue number — new logos, expansions, renewals, and vertical growth
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Building a high-output sales team in the USA and Canada.
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Closing large enterprise deals — $2M+ ARR, multi-location, multi-year
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Expanding wallet share in existing accounts through cross-sell/upsell
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Driving aggressive top-of-funnel activity and predictable pipeline velocity
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Developing and enforcing a clear GTM strategy by vertical (utilities, fintech, logistics, etc.)
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Enabling fast execution through clear metrics, quotas, and accountability
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Partnering tightly with delivery to sell what we can scale — and scale what we sell
What We’re Looking For:
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10–15+ years in BPO sales leadership with a record of explosive growth
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Deep experience with complex sales, RFPs, and CX outsourcing contracts
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Track record of hiring, ramping, and holding sales teams accountable
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Hands-on dealmaker, not a backseat manager
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Obsessed with metrics, velocity, and quota discipline
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Confident, direct, and unshakable under pressure
What Winning Looks Like in 12 Months
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Revenue up 30 %+ YoY
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3–5 enterprise logos signed with $10+ annual value
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The sales team is fully built and quota-carrying across all our regions.
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High win rate, short cycle times, predictable forecasting
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Clear vertical strategy driving measurable pipeline growth
This Role Isn’t For:
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Delegators who stay in strategy mode
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Play-it-safe operators
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Anyone allergic to quotas, velocity, or rejection
To Apply:
Send your resume or LinkedIn profile to Shilpa.chinnappa@contactpoint360.com
Subject: CRO Application – [Your Name]
ALSO, top preferences are given to candidates who will complete the following interview prerequisite by completing the first step of the interview via this Form: https://contactpoint360.typeform.com/cro-application
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video:https://youtu.be/AsPjX-5uyQQ
