About ContactPoint360
We’re a global BPO built for brands that want more than just support — they want revenue, results, and real ROI. With 5,000+ people across 10 countries, we power Digital CX, sales, Trust + Safety, and back office for growth-stage and enterprise clients. We’re scaling fast and looking for someone who can turn up the heat.
The Role
We’re hiring a CRO who can build and lead a global revenue machine. Not a caretaker, not an order taker. Not a strategist. A closer. A builder. A battlefield leader. Someone who thrives under pressure and knows how to hit targets, scale deals, and own the number.
You’ll Be Responsible For:
- Owning the entire revenue number — new logos, expansions, renewals, and vertical growth
- Building a high-output sales team in the USA and Canada.
- Closing large enterprise deals — $2M+ ARR, multi-location, multi-year
- Expanding wallet share in existing accounts through cross-sell/upsell
- Driving aggressive top-of-funnel activity and predictable pipeline velocity
- Developing and enforcing a clear GTM strategy by vertical (utilities, fintech, logistics, etc.)
- Enabling fast execution through clear metrics, quotas, and accountability
- Partnering tightly with delivery to sell what we can scale — and scale what we sell
What We’re Looking For:
- 10–15+ years in BPO sales leadership with a record of explosive growth
- Deep experience with complex sales, RFPs, and CX outsourcing contracts
- Track record of hiring, ramping, and holding sales teams accountable
- Hands-on dealmaker, not a backseat manager
- Obsessed with metrics, velocity, and quota discipline
- Confident, direct, and unshakable under pressure
What Winning Looks Like in 12 Months
- Revenue up 30 %+ YoY
- 3–5 enterprise logos signed with $10+ annual value
- The sales team is fully built and quota-carrying across all our regions.
- High win rate, short cycle times, predictable forecasting
- Clear vertical strategy driving measurable pipeline growth
This Role Isn’t For:
- Delegators who stay in strategy mode
- Play-it-safe operators
- Anyone allergic to quotas, velocity, or rejection
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To Apply:*
Send your resume or LinkedIn profile to Shilpa.chinnappa@contactpoint360.com
Subject: CRO Application – [Your Name]
At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
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Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.*
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Our Purpose:*
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Work Location: In person
