Chief Revenue Officer (CRO)

ContactPoint 360 • Full-time • Remote (New York, New York State, United States) • $231.34k - $256.30k / year • 2m ago

Join our ContactPoint360 Family, today!

About ContactPoint360

We’re a global BPO built for brands that want more than just support — they want revenue, results, and real ROI. With 5,000+ people across 10 countries, we power Digital CX, sales, Trust + Safety and back office for growth-stage and enterprise clients. We’re scaling fast and looking for someone who can turn up the heat.

The Role

We’re hiring a CRO who can build and lead a global revenue machine. Not a caretaker, Not an order taker. Not a strategist. A closer. A builder. A battlefield leader. Someone who thrives under pressure and knows how to hit targets, scale deals, and own the number.

You’ll Be Responsible For:

Owning the entire revenue number — new logos, expansions, renewals, and vertical growth
Building a high-output sales team in USA and Canada.
Closing large enterprise deals — $1M+ ARR, multi-location, multi-year
Expanding wallet share in existing accounts through cross-sell/upsell
Driving aggressive top-of-funnel activity and predictable pipeline velocity
Developing and enforcing a clear GTM strategy by vertical (utilities, fintech, logistics, etc.)
Enabling fast execution through clear metrics, quotas, and accountability
Partnering tightly with delivery to sell what we can scale — and scale what we sell

What We’re Looking For:

10–15+ years in BPO sales leadership with a record of explosive growth
Deep experience with complex sales, RFPs, and CX outsourcing contracts
Track record of hiring, ramping, and holding sales teams accountable
Hands-on dealmaker, not a backseat manager
Obsessed with metrics, velocity, and quota discipline
Confident, direct, and unshakable under pressure

What Winning Looks Like in 12 Months

Revenue up 30%+ YoY
3–5 enterprise logos signed with $10+ annual value
Sales team fully built and quota-carrying across 3 regions
High win rate, short cycle times, predictable forecasting
Clear vertical strategy driving measurable pipeline growth

This Role Isn’t For:

Delegators who stay in strategy mode
Play-it-safe operators
Anyone allergic to quotas, velocity, or rejection

To Apply:

Send your resume or LinkedIn profile to Shilpa.chinnappa@contactpoint360.com

Subject: CRO Application – [Your Name]

Company Information

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Job Type: Full-time

Pay: $231,344.00 - $256,300.00 per year

Schedule: