Sales Operations Specialist (Full-Time, Hybrid)
Location: Austin, TX
About SYLKE®
SYLKE® is a medical-device company headquartered in La Jolla, California, that reimagines surgical materials with silk fibroin—a protein valued for its strength and biocompatibility. Its flagship product, SYLKE® Adhesive Wound Closure, couples a 99.9% silk-fibroin woven mesh with a gentle pressure-sensitive adhesive to approximate and protect incisions for up to two weeks. The breathable, water-resistant strip applies quickly, removes atraumatically, and keeps workflows smooth for clinicians while maximizing patient comfort. SYLKE® Adhesive Wound Closure is only the first in the company’s expanding portfolio of silk-fibroin solutions for the operating room.
The Role
We are seeking a highly motivated and detail-oriented Sales Operations Specialist to join our team, a role central to SYLKE's mission of delivering the best customer support to our team, facilities, clinicians, and patients. Reporting directly to the C-suite, the ideal candidate will manage all aspects of sales operations and support. This role is critical in maintaining customer relationships, supporting sales functions, accounts receivables, and ensuring the efficient operation of our sales transactions and processes.
Key Responsibilities
- Transaction Processing: Accurately process customer transactions—including purchase orders, sales, and refunds—in compliance with company policies and procedures.
- Accounts Receivable: Manage invoicing, payment processing, and collections to ensure timely and accurate accounts receivable functions. Collaborate with the sales team to align accounts receivable processes with broader sales operations, ensuring seamless transaction workflows and timely revenue recognition.
- Inventory & Logistics Coordination: Collaborate with inventory management to ensure product availability, monitor stock levels, and work with logistics to resolve product shortages or shipment issues.
- CRM & Data Integrity: Maintain accurate, up-to-date records in CRM and sales systems to ensure data reliability for compliance, reporting, and sales performance tracking.
- Customer & Sales Team Support: Serve as the primary point of contact for customer inquiries via phone, email, and chat. Provide product information, troubleshoot issues, guide customers and sales representatives through purchasing processes, and share marketing materials, presentations, and quotes on request.
- Issue Resolution: Work with cross-functional teams—including finance and IT—to investigate and resolve discrepancies related to customer transactions. Escalate complex issues to appropriate departments for timely resolution.
- Data Analysis & Reporting: Collect and analyze sales data to generate reports and actionable insights—such as customer purchasing trends, product performance metrics, and sales cycle efficiency—to support decision-making, forecasting, and sales target setting.
- Documentation & Audit Readiness: Maintain thorough and organized records for transactions, training, communications, and inventory in accordance with internal policies and regulatory requirements; support audit processes as needed.
- Compliance: Adhere to all regulatory requirements, company protocols, and industry standards related to medical devices.
- Marketing & Campaign Collaboration: Work closely with marketing on sales campaigns, promotional initiatives, and communicate relevant customer feedback for continuous improvement.
- Team Training & Knowledge Sharing: Assist in onboarding and training new team members, promote adoption of best practices, and contribute to a collaborative and positive team environment.
Qualifications
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree in business administration, sales, supply chain management, or a related field preferred.
- Experience: Minimum of 2 years in customer service, sales operations, or logistics roles, preferably within the medical device or healthcare industry.
- Technical Skills: Proficient on the computer, modern web applications, and cloud-based systems. Ability to quickly learn and adapt to new technologies and processes.
- Attention to Detail: High level of accuracy in data entry and transaction processing.
- Organizational Skills: Ability to manage multiple priorities effectively in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
- Customer Focus: Demonstrated ability to maintain a positive customer service approach with empathy and patience for sales representatives and customers.
- Regulatory Awareness: Knowledge of compliance standards relevant to medical devices and data privacy regulations.
- Work Ethic: Team player with a proactive attitude and strong work ethic.
Benefits
- Competitive Salary: Negotiable and competitive, based on experience.
- Health Coverage: Comprehensive medical and dental.
- Retirement Plan: 401(k) plan.
- Paid Time Off: PTO including vacation, sick leave, and holidays.
- Professional Development: Opportunities for career advancement and skill development.
Why SYLKE?
SYLKE® isn’t just a product – it’s an innovation platform focused on advancing patient outcomes. Join a team of innovators, builders, collaborators, and changemakers who are shaping the future of healthcare. Apply today and be part of SYLKE®'s journey in reshaping the healthcare industry.
