Sales Operations & Support Associate

Mai Placement • Full-time • Lakewood, New Jersey, United States • $55k - $70k / year • 4m ago

Sales Operations & Support Associate

Location: Lakewood,NJ (In-Office)

Salary: $55K–$70K (DOE)

Position Overview:

We are seeking a highly organized and detail-oriented Sales Operations & Support Associate to join our growing team. This role is essential to the day-to-day success of our sales team—providing pricing, reporting, and customer support to ensure smooth execution of our sales strategies. You will work closely with internal teams, vendors, and customers to manage data, streamline workflows, and help maintain an exceptional customer experience.

The Ideal Candidate:

Tech-savvy and analytical, with strong Excel skills
A proactive problem solver with exceptional attention to detail
Comfortable working in a fast-paced, deadline-driven environment
Highly organized and able to juggle multiple projects
Familiarity with Power BI and sales reporting tools is a strong plus
Professional, clear communicator who can collaborate cross-functionally

Key Responsibilities:

Pricing & Documentation

Maintain and update price sheets, including adjustments for new items, increases, and tariffs
Assist with customer-specific documentation and credit-related projects
Track and process travel or account-related customer expenses

Reporting & Analytics

Run and manage all sales-related reports and data queries
Maintain forecast spreadsheets and dashboards
Create presentations and sales decks for internal/external meetings

Customer & Sales Support

Handle submission and tracking of forms that support Project Management
Complete customer paperwork including new item forms and certifications (e.g., Kosher certs)
Manage customer listings and support Amazon account service
Oversee customer portals and maintain up-to-date product catalogs

Inventory & Logistics