Sales Operations Specialist – US
Is customer satisfaction your passion? Are you an excellent communicator who thrives in a fast-paced, growing environment?
Join our dynamic team and make an impact! AXS is seeking a Sales Operations Specialist – US to help us deliver exceptional service and operational excellence.
Who We Are
Founded on a simple idea—to offer the widest range of mobile device accessories in North America—Distribution Axessorize (AXS) has become one of the fastest-growing brands in the market. Our products are sold in thousands of retail locations across the continent. We’ve built our reputation on quality, innovation, and respect for individuality, and we’re proud to continue expanding our reach.
The Role
We’re looking for a detail-oriented, results-driven professional to support and optimize our sales operations for our US market. In this role, you will:
- Serve as the primary liaison for our U.S B2B customer accounts.
- Process and manage sales orders from start to finish.
- Provide administrative and operational support to ensure seamless service delivery.
- Foster strong communication between internal teams to resolve issues quickly and efficiently.
Key Responsibilities
Order Processing
- Accurately process sales and purchase orders.
- Monitor shipments to ensure timely delivery.
- Coordinate with internal teams for order fulfillment.
- Manage orders, deliveries, and invoices across various client platforms.
- Address and resolve inventory-related issues.
Customer Assistance (B2B)
- Respond promptly and professionally to customer inquiries and concerns.
- Troubleshoot issues related to orders, accounts, and transactions.
- Maintain high customer satisfaction through clear, solution-focused communication.
Sales Team Support
- Partner with the sales team to coordinate activities and improve efficiency.
- Prepare reports, maintain databases, and track KPIs.
- Identify and recommend process improvements within the sales support function.
What You Bring
- Proven experience in customer service, sales operations, or administrative support (B2B experience preferred).
- Strong organizational skills with the ability to manage multiple priorities.
- Highly motivated, detail-oriented, and proactive.
- Excellent communication and interpersonal skills.
- Proficiency with ERP systems, Microsoft Office (especially Excel), Google Workspace, and EDI platforms.
Why Join Us?
- Competitive salary + performance-based bonuses.
- Comprehensive health, dental, and vision coverage.
- Career growth opportunities with one of Canada’s fastest-growing brands.
- Collaborative, innovative, and inclusive work culture.
- Modern Montreal office along the Lachine Canal — with the option to work remotely.
Location: Fully remote (with optional access to our Montreal office: 3800 Saint-Patrick St., #315, Montréal, QC, H4E 1A4)
Start Date: As soon as possible
Job Type: Full-time
Schedule: Monday to Friday
Benefits:
- Dental care
- Extended health care
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home
Experience:
- Sales support: 3 years (preferred)
Language:
Work Location: Remote
Expected start date: 2025-09-01
