Revenue Operations Lead

Kissflow • Chennai, Tamil Nadu, India • 3m ago

Experience: 6 - 12 years

Work Location: Chennai

Job Description:

We are looking for a strategic and execution-oriented individual to lead our Revenue Operations (RevOps) team. This role involves owning the complete GTM operational engine - spanning systems, processes, reporting, and cross-functional alignment across Marketing, Sales, and Customer Success. You will be responsible for bringing clarity, efficiency, and visibility to our revenue processes.

Key Functional Areas of Responsibility

Lead the overall RevOps strategy across the funnel—Marketing, Sales, and Customer Success
Own the GTM systems and tools stack (CRM, automation tools, reporting platforms)
Drive funnel visibility and reporting—ensure the right KPIs are defined, measured, and acted upon
Standardize processes across the revenue cycle (lead qualification, pipeline management, renewals, etc.)
Partner with functional heads to align on metrics, data definitions, and operational workflows
Oversee the implementation and governance of CRM best practices and data hygiene
Identify gaps and implement automation or process improvements to scale operations

Professional Competencies

Strong understanding of B2B SaaS revenue models and funnel dynamics
Ability to think holistically while also diving deep into operational details
Excellent problem-solving and analytical capabilities; comfortable working with data
Strong cross-functional communication and stakeholder management skills
Self-starter who thrives in a fast-paced and ambiguous environment
Passion for operational excellence and continuous improvement

Professional Skills & Qualifications

4+ years of experience in Revenue Operations, Sales Operations, or Business Operations
Proven experience leading cross-functional RevOps initiatives end-to-end
Deep expertise with CRM systems (preferably Hubspot)
Strong knowledge of lead-to-cash processes and funnel metrics
Exposure to reporting/BI tools such as Zoho Analytics, Power BI, or Tableau
Strong command of Excel/Google Sheets
Demonstrated ability to design and implement scalable processes and systems
Experience working directly with leadership teams, providing data-driven insights and recommendations