Role Summary
We are looking for a proactive and results-driven Business Operations Manager with 3+ years of experience to oversee end-to-end operations, drive efficiency, and ensure high levels of customer satisfaction across properties. The role requires strong ownership, problem-solving ability, and cross-functional coordination to optimize business performance.
Key Responsibilities
- Drive operational efficiency, revenue optimization, and customer/tenant satisfaction across assigned properties.
- Oversee day-to-day operations, including housekeeping, maintenance, and vendor management.
- Ensure strict adherence to company policies, SOPs, and regulatory compliance.
- Act as the primary point of contact for tenants and stakeholders; resolve escalations in a timely and professional manner.
- Monitor and improve occupancy rates, service quality, and operational KPIs.
- Coordinate with internal teams (Sales, Marketing, Finance) to ensure seamless business operations.
- Manage and supervise on-ground staff and third-party vendors, ensuring quality and timely delivery of services.
- Handle emergency situations effectively and ensure minimal operational disruption.
- Analyze operational data and generate insights to improve processes and reduce costs.
- Ensure proper functioning of building systems, safety standards, and preventive maintenance schedules.
- Streamline workflows and implement process improvements for better efficiency and scalability.
Required Skills
- Strong communication skills (verbal & written)
- Excellent stakeholder and relationship management
- Strong problem-solving and decision-making ability
- Ability to work under pressure and handle escalations
- Good analytical and operational thinking
- Proficiency in technology tools, MIS, and operational systems
- Strong leadership and team management skills
- High level of ownership, initiative, and adaptability
Minimum Qualifications
- Bachelor’s degree in Business Administration, Hospitality, Operations Management, or related field
- 3+ years of relevant experience in operations, property management, or business operations
Location: Chennai & Coimbatore
Compensation: ₹4.0 – ₹5.0 LPA (Based on experience) + Incentives + Accommodation
How to Apply
Interested candidates can share their CVs at aaditya.s@thehelloworld.com
