Job Summary:
The Sales Operations Coordinator is responsible for supporting the sales team by managing and optimizing sales processes, handling customer inquiries, coordinating order fulfillment, and maintaining accurate sales data. This role serves as a central point of contact between sales and other departments, ensuring seamless operations and timely execution of customer orders. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced environment.
Responsibilities:
· Customer Service Support: Respond to customer inquiries, provide product information, and create quotes for RFQs. Manage cable quotes for all sales members.
· Order Management: Process customer orders, log sales bookings, and coordinate with inventory and shipping teams to ensure timely delivery.
· Sales Reporting & Process Optimization: Generate and analyze sales reports, track performance, assist with sales forecasting, and define, document, and optimize standardized sales processes.
· CRM & Data Entry: Maintain and update customer records in the CRM system, logging all leads and opportunities accurately. Ensure all sales opportunities are logged accurately and completely.
· Product Knowledge: Stay updated on product knowledge and new catalog updates, communicate new product updates to the sales team.
· Sales Administration: Support administrative tasks such as pricing updates, maintain sales-related documents such as contracts and NDAs, and creating efficient sales processes.
· Cross-Department Coordination: Collaborate with marketing, finance, and project management to ensure smooth sales operations. Communicate customer feedback or concerns to relevant departments.
· Inventory Management: Provide accurate information about stock levels and product availability to the sales team.
· Training & Onboarding: Assist with onboarding new sales team members and provide relevant training materials and support to ensure quick ramp-up.
Qualifications & Skills:
· Bachelor’s degree in Business, Marketing, or a related field preferred.
· 2+ years of experience in sales operations, sales support, or related roles.
· Strong knowledge of CRM systems and sales reporting tools.
· Excellent organizational, communication, and multitasking skills.
· Strong attention to detail and ability to work cross-functionally.
· Proactive problem-solving skills and ability to optimize processes.
Physical Requirements/Work Environment:
Work is performed on site at the Voltage headquarters in Chapel Hill, NC.
Equal Employment Opportunity:
Voltage, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Salesforce: 1 year (Required)
- quoting process : 1 year (Required)
Ability to Commute:
- Chapel Hill, NC 27517 (Required)
Ability to Relocate:
- Chapel Hill, NC 27517: Relocate before starting work (Required)
Work Location: In person
