Sr. Operations Manager, Business Applications

N-able • Full-time • Morrisville, North Carolina, United States • 1w ago

Why N-able:

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

We are seeking a strategic and analytical Senior Operstions Manager of Business Applications to optimize our sales development function and drive revenue growth. This role will be instrumental in maximizing the efficiency of our inbound marketing opportunities, managing outbound SDR territories, and maintaining the integrity of our prospect database. The ideal candidate will combine operational excellence with data-driven decision making to enhance our sales development processes and performance.

What You'll Do:

Prospect Universe Management

Maintain data hygiene standards across the prospect database, ensuring accuracy of contact information, account data, and engagement history
Implement and enforce data governance policies for prospect record creation, updates, and deduplication
Coordinate with data vendors (ZoomInfo Labs) and enrichment tools (ZoomInfo) to enhance prospect information and identify net new opportunities
Conduct regular audits (monthly/quarterly) of the prospect database to identify gaps in coverage and data quality issues

Inbound Marketing Operations

Partner with marketing operations to optimize lead routing, scoring, and assignment processes to ensure rapid response times and proper SDR coverage
Monitor and analyze inbound lead flow, conversion rates, and response times to identify bottlenecks and improvement opportunities
Develop and maintain service level agreements (SLAs) between marketing and sales development teams
Create automated workflows in Marketo and Salesforce to streamline lead qualification and handoff processes

Outbound SDR Territory Management

Design and maintain balanced SDR territories based on market potential, account distribution, and rep capacity
Conduct regular territory reviews and adjustments to ensure optimal coverage and prevent conflicts
Develop account scoring models to help SDRs prioritize their outbound efforts effectively
Monitor territory performance metrics and provide recommendations for territory realignment as needed

Systems Administration & Optimization

Serve as the primary administrator for SDR and sales related functionality in Salesforce and Marketo
Build and maintain dashboards, reports, and analytics to track SDR and Sales performance and pipeline contribution
Identify and implement process improvements through system automation and integration
Train SDRs and Sales and related teams on best practices for using sales and marketing technology tools

Performance Analytics & Reporting

Develop and maintain KPI dashboards for SDR and Sales team performance, including activity metrics, conversion rates, and pipeline generation
Provide weekly and monthly reporting on sales development metrics to leadership
Conduct cohort analyses to identify trends in lead quality, SDR performance, and conversion patterns across Sales, SDRs, and Marketing
Partner with sales leadership to forecast SDR capacity needs and hiring plans based on pipeline targets

What You'll Bring:

Required Qualifications

Bachelor's degree in Business, Marketing, Operations, or related field
3-5 years of experience in Sales Operations, Marketing Operations, Data Science, or Sales Development Operations roles
Advanced proficiency in Salesforce administration, including workflow rules, process builder, and reporting
Strong experience with Marketo or similar marketing automation platforms
Expert-level Excel skills including pivot tables, VLOOKUP, and complex formulas
Demonstrated experience in territory planning and management
Strong analytical mindset with the ability to translate data insights into actionable recommendations
Excellent project management skills with the ability to manage multiple initiatives simultaneously

Preferred Qualifications

Salesforce Administrator certification
Proven experience leveraging AI solutions to optimize processes, enhance operational efficiency, and drive measurable productivity improvements.
Marketo Certified Expert or similar marketing automation certification
Experience with additional sales tools such as Outreach, ZoomInfo, or similar platforms
SQL knowledge for advanced data analysis
Experience in high-growth SaaS or technology companies
Previous experience managing or working directly with SDR teams

Key Competencies

Strong problem-solving abilities with a process improvement mindset
Excellent communication skills with the ability to present complex data to various stakeholders
Detail-oriented with a commitment to data accuracy and integrity
Collaborative approach to working with cross-functional teams
Self-starter who can work independently and drive initiatives to completion
Adaptable and comfortable working in a fast-paced, evolving environment

Reporting Structure

This position reports to the Director of Sales Development and will work closely with the Marketing Operations, Revenue Operations, Global Sales Leadership, and our Biz Apps team.

Purple Perks:

What do we offer you?

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you
The Way We Work – our hybrid working model based on trust and flexibility

About N-able:

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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