Location: Ahmedabad (India)
Department: Operations | Quality | Service Excellence
Type: Full-Time
Experience Level: 1–4 Years
About the Role
We’re seeking a detail-oriented and analytical Business Operations & Quality Analyst to support our global service delivery programs. This role combines operational excellence with quality evaluation, ensuring that digital service providers meet performance standards, clients receive top-quality deliverables, and workflows remain efficient and data-driven.
You will be responsible for vetting, quality assurance, data insights, moderation, and process improvements across multiple categories such as Tech, Design, and Marketing. This position requires a blend of analytical mindset, operational precision, and the ability to make objective quality-based decisions in fast-moving environments.
Key Responsibilities
Operations & Workflow Management
- Manage daily vetting, moderation, and onboarding processes for global digital service providers.
- Maintain SLAs, ensure backlog health, and monitor throughput across multiple projects.
- Coordinate with cross-functional teams (Product, Data, Business Development, Customer Success) to streamline workflows.
- Handle operational escalations and ensure timely resolution with documented audit trails.
Quality Evaluation & Compliance
- Evaluate applications, portfolios, and project outputs against defined rubrics and performance benchmarks.
- Perform quality audits, track approval consistency, and maintain category-specific standards.
- Identify performance trends, skills gaps, and opportunities for upskilling within the talent network.
- Support internal calibration and knowledge-sharing sessions to maintain decision quality.
What You’ll Bring
- Bachelor’s degree in Business, IT, Operations, or a related field.
- 1–4 years of experience in business operations, quality analysis, or moderation (preferably IT / digital services).
- Strong analytical skills and proficiency in Excel, Google Sheets, and reporting tools.
- Excellent communication skills (written and spoken English).
- High attention to detail, problem-solving ability, and a proactive mindset.
- Ability to work independently and adapt quickly to changing priorities.
- Bonus: Familiarity with CRM/ticketing tools (e.g., Salesforce, Zendesk) and marketplace platforms.
Why Join Us
- Be part of a global IT services environment operating at the intersection of operations, analytics, and quality excellence.
- Work with diverse teams, cutting-edge tools, and high-end clients worldwide.
- Opportunity to grow into senior roles such as Operations Lead, Program Manager, or Quality Specialist.
- 5 Days Working
- Flexible work culture that values learning, ownership, and innovation.
