About Ambassador Services LLC:
Ambassador Services is a full-service commercial facility maintenance provider serving commercial, educational, and industrial spaces across Greater Texas and surrounding states. From janitorial services to HVAC maintenance and landscaping, we bring consistency, professionalism, and integrity to every site we serve.
Our team is built on trust, transparency, and a passion for service. We're growing fast and we're looking for dedicated individuals to grow with us.
Primary Responsibilities and Key Deliverables:
Revenue Strategy & Planning
• Own multi-year revenue strategy aligned to corporate goals; define growth levers by segment,
product/solution, and geography.
• Build the annual and quarterly revenue plan: bookings targets, net revenue retention, gross
margin guardrails, CAC/LTV, and GTM investment allocation.
• Lead pricing and packaging strategy; run pricing experiments and margin governance in
partnership with Finance and Operations.
• Establish market-entry and expansion strategies (verticals, regions, new services), including
partner/channel plays.
Pipeline Generation & Deal Execution
• Oversee full-funnel discipline from top-of-funnel (demand gen, events, referrals) to close;
enforce stage definitions, conversion thresholds, and SLA handoffs.
• Drive enterprise, mid-market, and strategic account motions; personally engage in top 10–20
deals each quarter.
• Implement rigorous forecast hygiene (weekly), with bottom-up pipeline audits, risk flags, and
recovery plans.
Customer Retention, Expansion & Experience
• Own Net Revenue Retention (NRR) through renewal, expansion, cross-sell, and upsell programs;
maintain executive sponsor coverage for key accounts.
• Partner with Operations/Service Delivery to uphold SOW compliance, quality, and issue
resolution that protects revenue and reputation.
• Implement Voice of Customer (VoC), QBRs/EBRs, and closed-loop feedback driving
product/service roadmap input.
Revenue Operations (RevOps) & Tooling
• Build a unified RevOps function covering GTM analytics, territory design, quota/comp plans,
enablement, and tech stack (CRM, CPQ, marketing automation, BI).
• Standardize playbooks, proposals/SOW templates, pricing guardrails, and approvals matrix.
• Establish a single source of truth for funnels, bookings, retention, and margin performance;
democratize dashboards to leaders.
Leadership, Talent & Culture
• Recruit, develop, and retain high-performing leaders across Sales, CS/AM, Marketing, and
RevOps; institute coaching, onboarding, and certification paths.
• Cascade goals and OKRs; align incentives to profitable, sustainable growth and cross-functional
collaboration.
• Champion ethical selling, safety, DEI, and brand standards in every customer interaction.
Cross-Functional Collaboration
• Partner with the CFO on forecasting, pricing governance, and unit economics; with the COO on
delivery quality and capacity planning; and with HR on workforce planning and sales
compensation.
• Coordinate with Legal on MSAs/SOWs, risk terms, and compliance; with IT on data integrity and
systems integration; with Marketing on brand and demand strategy.
Success Metrics (Primary KPIs)
• New Bookings (ACV/TCV) vs. plan
• Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Gross Margin by line of business and segment
• Sales Velocity (win rate × deal size × conversion ÷ cycle length)
• Pipeline Coverage (≥3× next-quarter target) and Forecast Accuracy (±5–10%)
• Customer Health: churn %, expansion rate, NPS/CSAT
• CAC Payback and LTV: CAC
• Rep Productivity: quota attainment distribution, ramp time, time-to-first deal.
Flexibility / Mobility Requirements
• Strategic planning & execution; data-driven decision making; mastery of unit economics.
• Enterprise selling (MEDDICC/BANT/SPICED or similar), key account planning, and partner/channel strategy.
• Leadership and talent development across diverse, distributed teams.
• CRM excellence (Salesforce, HubSpot, or similar), CPQ, BI/analytics; strong Excel/financial
modeling.
• Executive communication, negotiation, and customer-facing presence.
Work Environment and Physical Demands
• High integrity, low-ego operator who balances urgency with discipline.
• Builder mindset: designs processes that scale and endure.
• Customer-obsessed, outcomes-oriented, and collaborative across functions.
Key Internal Relationships
Internal:
• Director of Operations, Operations and Project Managers, Safety and Training Departments,
Finance (for cost tracking and fuel management) and Human Resources (for driver compliance)
External:
• Enterprise customers, procurement, channel/partners, industry associations, and strategic
vendors.
Tools & Systems
• CRM (e.g., Salesforce) as the system of record; mandatory pipeline hygiene and activity logging.
• Marketing automation (e.g., HubSpot/Marketo), enablement/LMS, CPQ/e-signature, BI (e.g.,
Power BI/Tableau), and customer success platforms (e.g., Gainsight/Client Success).
• Cadence: weekly forecast, monthly QBRs/MBRs, quarterly planning.
Compliance, Risk & Ethics
• Ensure compliance with contract terms, safety requirements, data privacy, anti-corruption, and
brand standards.
• Partner with HR and Legal on RFP accuracy, certificate/insurance requirements, and vendor
onboarding.
• Promote zero-tolerance for unethical practices; maintain accurate records and audit readiness.
