Scorecard Investigator (Bilingual — English/French)
📍 Toronto, ON (Hybrid — 3–4 days/week onsite)
⏳ 12-month contract (extendable)
🏦 Industry: Banking / Financial Services
We’re hiring a Bilingual Scorecard Investigator to support internal investigation requests related to branch network performance. In this role, you’ll analyze data using SQL, apply bank policies, and resolve case inquiries received from Salesforce users across Canada. You’ll manage 10–15 investigations daily, collaborate with internal partners, and help ensure cases are closed within SLA.
Must-Have Qualifications
- Bilingual in English & French
- 1–2 years experience (banking/finance preferred)
- Intermediate SQL (SAS is a plus)
- Strong communication skills (written, verbal, listening)
- Proficiency with Microsoft Suite (Excel)
Nice-to-Have Qualifications
- Experience with investigation or case management work
- Exposure to Salesforce or dashboard case queues
- Understanding of industry terminology
- Experience with standardized templates and policy-driven workflows
