The Opportunity
Join our dynamic North Americas Service organization as a
Business Operations Application Specialist. In this role, you will lead the optimization, governance, and continuous improvement of business applications that power our service operations. You’ll collaborate with cross-functional teams, drive innovation, and ensure our systems deliver reliability, scalability, and efficiency. This is an opportunity to make a real impact while growing your expertise in business process management and data governance.
How You’ll Make An Impact
- Partner with Operations Field Service and business teams to analyze and improve end-to-end processes.
- Lead implementation and development for the Augmentir application in Canada.
- Align applications with strategic business objectives and service delivery goals.
- Document and optimize workflows to reduce inefficiencies and improve customer outcomes.
- Serve as subject matter expert for core business applications (Augmentir, Non-ERP Applications, Service Management platforms).
- Define and enforce best practices, standards, and governance frameworks.
- Develop and roll out UAT and training for application upgrades and enhancements.
- Establish and maintain data governance policies for accuracy and security.
- Oversee master data management processes for reliable decision-making.
- Identify opportunities to automate manual processes and introduce digital tools.
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your Background
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or related field.
- 5+ years of experience in business applications, process optimization, and data governance within a service-oriented organization.
- Strong knowledge of or ability to learn non-ERP applications including Augmentir, CRM, and service management platforms integrated with SAP S/4HANA, Salesforce, or ServiceNow.
- Proven experience in continuous improvement methodologies (Lean, Six Sigma, ITIL).
- Excellent analytical, problem-solving, and stakeholder management skills.
- Strong communication skills with ability to explain technical concepts in business terms.
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
More About Us
We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.
Health Care: Medical, dental, vision coverage.
Financial Wellbeing: Employer-sponsored pension program with generous company match, life and disability insurance.
Family Care: 24/7 employee and family assistance program, comprehensive group insurance, telemedicine service.
Work-Life: Enhanced leave programs, fitness and wellness initiatives.
Employee Engagement and Development: Employee Resource Groups, tuition reimbursement, on-demand learning platforms.
Only selected candidates will be contacted.
Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.
With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.
Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
