Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.
JOB SUMMARY
The Director Global Sales Operations provides strategic leadership and analytical support across global sales functions, partnering with cross-functional teams including Sales, Marketing, Finance, Operations, and Product Management. This position drives sales process, productivity through data-driven insights, forecasting, and capacity analysis aligned with headcount and budget goals. Acting as a trusted advisor and coach to sales leadership, the role supports performance management, compensation design, and the development of incentive programs that motivate results. It also plays a key role in enabling sales success by optimizing tools, processes, and training programs, ensuring operational excellence and continuous improvement across the sales organization.
Location: This is a hybrid role, in the office two days a week. Office is located in 405 The West Mall, Suite 400, Toronto, ON M9C 5K7.
KEY DUTIES AND RESPONSIBILITIES (include but not limited to)
Cross Functional Leadership:
- Liaise with members of the Sales, Marketing, Finance, Business Support, Executive and Operational teams.
- Provide sales productivity and capacity analysis that ties into headcount & budgets.
- Support the development of compensation plans and incentive programs that motivate the sales team to achieve their sales targets.
- Support the annual planning process across global Sales organization.
- Work with product teams to translate product business plans into executable sales productivity plans, forecasts, quotas and targets.
- Provide analytical and reporting support for sales activities.
- Provide strategic product sales performance.
- Opportunity analysis – Inspection and identification of staff development opportunities.
Sales Leadership Coach & Mentor:
- Assists sales management in understanding and addressing sales deficiencies and performance inconsistencies.
- Assist sales management with the management and administration of their teams.
- Facilitate a culture of continuous improvement by identifying and executing on opportunities for sales process enhancement, collaborating with cross functional teams such as marketing, operations management, operations and finance.
Sales Enablement:
- Partner with Sales Enablement and Product Management team to develop, deliver, and maintain operational training of sales systems and processes.
- Maintain reporting and business cadence to proactively inspect and manage sales, drive the pace of the business and go-to-market efforts to meet critical KPIs in terms of closing, revenue, and opportunity pipeline.
- Leverage Salesforce.com to provide presales analytics on deal commitments and pipeline, and post-sale reporting of closing data and performance against plan.
- Drive Sales productivity & effectiveness through developing and optimizing tools and technology.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
KNOWLEDGE AND SKILLS
To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.
- Excellent business and financial acumen with effective conceptual and strategic planning skills.
- The ability to lead change and achieve goals through cross-divisional collaboration, service excellence, influence and partnership.
- Capabilities in … analytics and scorecards with the strong ability to effectively use data and translate into meaningful information, actionable insights/trends, strategies and programs.
- Exceptional interpersonal, communication and presentation skills with the ability to present to all levels in the organization including executive leadership and employees.
- Effective feedback and coaching skills, in personal and virtual environment.
- Highly effective decision-making and judgment with a sense of urgency and a proactive approach.
- Self-driven individual with the ability to work independently.
- Excellent customer service skills and ability to partner with multiple, diverse stakeholders in an authentic and empathetic way.
- Strong change management skills with the ability to drive change initiatives and influence key stakeholders.
- Strong team player with ability to meet deadlines, while thriving in a fast-paced work environment juggle multiple priorities and projects.
- Outstanding problem-solver who exhibits excellent project management and critical thinking skills.
EXPERIENCE
- Minimum 5 years’ experience in Commercial Sales Operations
- Specific industry, product, etc. required/preferred.
EDUCATION & CERTIFICATIONS
- Minimum required: High School/GED or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
- Preferred: Bachelors Degree or equivalent
ADDITIONAL INFORMATION
- May be required to work evenings, weekends and/or statutory holidays.
- Local / Regional / International travel, up to 10% required.
COMPETENCIES
Agility
Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing
Accountability
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
