About Us:
Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services.
About our client and the role:
TopHat HR is partnering with a dynamic SaaS company that delivers innovative solutions to help businesses automate and scale their operations. We’re looking for a detail-oriented and analytical Sales Operations Coordinator to join their team and contribute to the optimization of revenue processes, systems, and reporting across the organization.
If you’re passionate about data-driven decision-making, process efficiency, and SaaS growth, this is an exciting opportunity to make an impact within a forward-thinking tech company!
Key Responsibilities:
Revenue Operations & CRM Support:
- Assist in managing and optimizing Zoho CRM (or similar systems), ensuring data accuracy, automation efficiency, and seamless integrations.
- Support the assignment of incoming leads to SDRs, AEs based on predefined criteria by marketing.
- Help oversee demo scheduling, tracking, and notes management in the revenue channel.
- Monitor automation workflows, including proposal requests and ticket assignments, and alarm issues for resolution.
- Support the handoff of pending proposals and maintain overall pipeline efficiency.
- Assist in creating and submitting pricing proposals as needed.
Key Projects:
- Revenue Pipeline Management: Help track, maintain, and organize the revenue pipeline for clear visibility across teams.
- Forecasting & Analytics: Support revenue forecasting and reporting efforts, analyzing trends and identifying potential growth opportunities.
- Tool Stack Ownership: Assist in managing the company’s revenue-related tools, ensuring proper usage, adoption, and integrations.
- KPI Reporting: Support the creation of dashboards and reports that track key performance indicators for revenue teams.
Data Analytics & Reporting:
- Assist in developing and maintaining databases and reporting dashboards to track key revenue and operational metrics.
- Help analyze performance trends and provide actionable insights to support strategic decisions.
- Collaborate with cross-functional teams to improve reporting accuracy and data governance.
Qualifications & Requirements:
- 1–3 years of experience in revenue operations, sales operations, or data analytics.
- Experience working in a SaaS environment or familiarity with SaaS business models and metrics.
- Proficiency with Zoho CRM (or similar CRM systems) and automation tools.
- Strong analytical skills with high attention to detail and accuracy.
- Ability to collaborate effectively across revenue, marketing, and customer success teams.
- Interest in process automation, system integrations, and workflow optimization.
- Strong organizational and communication skills, with a proactive and problem-solving mindset
We believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process.
We look forward to hearing from you!
