INTEGRIS Health, Oklahoma’s largest not-for-profit health system has a great opportunity for a Chief Revenue Officer in Oklahoma City, OK. In this position, you’ll be a part of our team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The Chief Revenue Officer (CRO) is a key member of the INTEGRIS Health leadership team and is responsible for the strategic oversight, operational excellence, and continuous improvement of all front-end, middle, and back-end revenue cycle functions across the system. This executive ensures that revenue is captured accurately, timely, and compliantly, while driving an exceptional patient financial experience.
The CRO partners closely with clinical and operational leaders to strengthen revenue integrity, collaborates with the Payer Strategy & Contracting teams (though the role does not directly lead payer contracting), and leads a culture of accountability, leadership development, and engagement across the revenue cycle enterprise.
Strategic Leadership & Vision
- Develop and execute a unified revenue cycle strategy aligned with INTEGRIS Health’s financial, operational, and patient-experience goals.
- Serve as the executive leader for all revenue cycle operations, including patient access, registration, scheduling, coding, documentation integrity, charge capture, billing, collections, revenue integrity, analytics, and denial management.
- Establish systemwide standards, performance expectations, and policies to support operational excellence, compliance, and scalability.
Revenue Integrity & Clinical Collaboration
Partner closely with hospital and ambulatory operations, finance, and clinical leadership to ensure complete, compliant, and accurate documentation and charge capture.
- Lead initiatives that minimize avoidable clinical and operational revenue leakage through standardization, education, and robust processes.
- Oversee the development and enhancement of revenue integrity programs, including auditing, monitoring, CDI partnerships, and clinical workflow integration.
Partnership With Payer Strategy & Contracting
- Collaborate with payer contracting and population health leadership to align operational workflows with reimbursement methodologies, value-based care arrangements, and contract requirements.
- Provide revenue cycle insights that influence payer strategy, negotiation priorities, and innovation opportunities.
- Ensure operational readiness for new payer contracts and reimbursement models.
Operational Excellence & Performance Management
- Drive improvement in key revenue cycle KPIs (DNFB, POS collections, AR days, denial rate, cash performance, coding quality, patient satisfaction, etc.).
- Implement industry-leading technologies, automation, and data analytics to optimize workflow efficiency and workforce performance.
- Monitor compliance with federal, state, and payer regulations while maintaining audit-ready processes.
Leadership, Culture, & Talent Development
- Lead, mentor, and develop a high-performing team of revenue cycle executives, directors, managers, and frontline staff.
- Foster a culture of accountability, engagement, service excellence, and continuous improvement.
- Build succession pipelines and professional development opportunities to elevate leadership capability across the organization.
Patient Experience & Consumer-Focused Revenue Cycle
- Champion a patient-centered financial experience, ensuring transparency, ease of access, and compassionate service.
- Oversee strategies for accurate estimates, financial counseling, consolidated customer service models, and modern digital engagement tools.
- Reduce friction in the billing cycle by simplifying processes, enhancing communication, and integrating self-service technologies.
Technology, Innovation & Data Analytics
- Partner with IT, digital strategy, and operational leaders to optimize Epic (or relevant EHR) workflows and integrate advanced RCM technology solutions.
- Leverage predictive analytics, automation, and AI to improve yield, accuracy, and efficiency.
- Drive end-to-end revenue cycle modernization and standardization across the enterprise.
Education
- Bachelor’s degree in Business, Healthcare Administration, Finance, or related field required.
- Master’s degree (MBA, MHA, MPH, or similar) strongly preferred.
Experience
- Minimum of 10 years of progressive leadership experience in health system revenue cycle operations.
- Demonstrated success leading large, complex, multi-hospital revenue cycle departments.
- Proven track record improving revenue cycle performance through data-driven decision-making, operational standardization, and technology innovation.
- Experience collaborating closely with payer contracting, clinical leadership, and operational executives.
Competencies
- Deep expertise in front, middle, and back-end revenue cycle functions.
- Strong understanding of reimbursement methodologies (FFS, DRG/APC, value-based care, bundles).
- Exceptional leadership, communication, and relationship-building capability.
- Ability to lead large teams through change, build engagement, and drive results.
- High integrity, strategic thinking, and commitment to the mission of INTEGRIS Health.
