Title: Associate, Business Operations
Reports To: Chief Operating Officer & Co-Founder
Location: Raleigh, NC (remote to start until headquarters established)
Total Starting Compensation Target: $80,000 to $130,000, annually
Company Overview
Collision Partners (“CP”) is building the premier collision‑repair platform in the United States by partnering with best‑in‑class independent operators who share an uncompromising commitment to quality, safety, and people. Our mission is to deliver the industry’s highest‑quality, safest repairs while being its most desired employer.
We operate under a “Local at Scale” philosophy: preserving the brands, cultures, and legacies of exceptional local businesses while providing the capital, infrastructure, and shared capabilities needed to scale responsibly. At CP, quality is not a differentiator – it is a requirement. We believe long‑term value is created through disciplined growth, rigorous capital allocation, and alignment with high‑integrity partners.
Role Summary
CP is seeking a high-aptitude, execution-oriented professional to join us as an Associate, Business Operations and serve as a key member of the Operations team and a trusted right-hand partner to the COO. This role drives process, organization, and follow-through across the detailed, time-sensitive work required to close and integrate new partner locations and maintain strong operational discipline across the platform.
This is a hands-on role for someone who takes pride in getting work done accurately and on time. The Associate owns execution of specific diligence and operational workstreams, including spearheading operational projects, completing and tracking licensing and permits, contract and renewal processes, insurance setup, vendor onboarding, and core people operations, as well as documentation and coordination across integration projects. Success means using good judgement, creating order from complexity, efficiently escalating risks, keeping stakeholders aligned to clear timelines and checklists, and ensuring nothing critical falls through the cracks.
The role is intentionally broad and suited to highly organized, process-driven, and reliable individuals who thrive in entrepreneurial environments or who want hands-on exposure to how a growing platform is built and run. The is a high exposure role, and the expectation is that over time it can evolve into deeper specialization in areas such as acquisitions and integration, operations, or people and administrative leadership.
This position is about disciplined execution: taking ownership as a builder, not a passenger, by following and improving processes and consistently getting high-volume, detail-oriented, complex work across the finish line.
Key Responsibilities
Acquisition Diligence & Integration Coordination
- Own and coordinate operational diligence workstreams related to insurance, licensing, contracts, and related areas.
- Collaborate with operations leaders to develop detailed 30, 60, 90-day integration project plans for newly acquired locations and keep cross-functional stakeholders on track against timelines and milestones, escalating risks early.
- Own setup, tracking, and renewal of required permits, licenses, registrations, contracts, and related compliance filings.
- Coordinate vendor onboarding, contract documentation, insurance setup and certification tracking with brokers and partners.
- Capture lessons learned and continuously refine integration checklists and playbooks to improve speed and consistency across acquisitions.
Operational Coordination & Process Improvement
- Coordinate and execute cross-functional and special projects that support company growth.
- Bring structure to new or ambiguous tasks by building simple, repeatable processes and workflows.
- Identify bottlenecks or risks and implement practical, scalable solutions, escalating to leadership when needed.
- Anticipate executive needs and proactively handle coordination and follow-through to keep leaders focused on the highest-value priorities.
People Operations Support
- Administer and optimize core people systems and processes, including onboarding, benefits administration, and employee data maintenance.
- Coordinate ad hoc recruiting administration such as job posting, interview scheduling and candidate tracking.
- Draft and coordinate internal company communications and support culture-building initiatives and programs.
Culture & Expectations
- Successful team members at CP are:
- Owner-minded and accountable, with a low-ego, team-first orientation.
- Highly organized, disciplined, and detail-oriented, with strong standards for execution and follow-through.
- Intellectually curious and quick-learning, with the ability to absorb context rapidly and operate in ambiguity.
- Comfortable wearing multiple hats in a growing, entrepreneurial environment.
Clear, concise communicators who are trusted by senior leaders, operators, and peers.
We are building something enduring and expect our team members – and the partners we choose to work with – to uphold exceptionally high standards.
Education & Qualifications
- Bachelor’s degree from a rigorous academic environment or equivalent demonstrated professional experience; high achievement, reliability, and learning agility matter more than specific credentials.
- Open to both exceptional early-career candidates and experienced professionals who have demonstrated the ability to own and execute complex, detail-intensive work.
- Proven ability to stay highly organized and manage many parallel tasks, deadlines, and stakeholders.
- Strong bias toward action and follow-through; consistently gets important work across the finish line.
- Clear, professional written and verbal communication; high integrity with confidential information.
- Strong aptitude with tools and systems (spreadsheets, trackers, new software, HRIS/payroll, project and document management, AI) and comfortable learning new systems.
- Experience with licensing, permitting, contracts, compliance tracking, or multi-site operations is helpful but not required.
- Thrives in a fast-paced, growing, and sometimes ambiguous environment with minimal supervision.
Compensation & Alignment
CP’s compensation philosophy is built on performance and long-term value creation. This role is designed for highly conscientious individuals who take pride in execution and reliability, and compensation is aligned to the quality and consistency of that execution.
Total compensation for this role is expected to range from $80,000 to $130,000 initially, depending on experience, demonstrated capability, and anticipated contribution.
As the platform grows, strong performers will have the opportunity to take on increased responsibility, expand their scope, and grow their earnings in line with their contribution. CP is committed to rewarding people who create leverage for the organization, build repeatable processes, and make the company more effective over time.
