Company Description
Kind Bag is a sustainable apparel and accessories brand that turns recycled plastic into practical everyday products. We focus on simple design, strong colours, and items that people use often. Our range covers totes, backpacks, lunch bags, travel accessories, and new seasonal pieces.
We sell online and through retail partners across the UK, Europe, and the US. We manage design, marketing, sales and customer care in house.
Key Responsibilities
D2C Customer Service
- Act as the first point of contact for D2C customer enquiries via email and other communication channels.
- Resolve product questions, order issues, delivery concerns, and general service queries promptly and professionally.
B2B Customer Service & Account Support
- Manage inbound queries from B2B customers, including retailers and sales agencies.
- Collaborate closely with sales representatives to resolve client issues efficiently.
- Provide product information, order updates, and troubleshooting support as required.
B2B Outreach & Lead Engagement
- Conduct outbound communication to warm and cold B2B leads (independent retailers).
- Follow up on sales inquiries, nurture leads, and support the sales team’s outreach initiatives.
Order Processing & Delivery Coordination
- Process B2B orders accurately within internal systems.
- Liaise with logistics partners to book deliveries and ensure on-time dispatch.
- Monitor and resolve fulfilment issues in partnership with warehouse teams.
Payment & Accounts Support
- Monitor outstanding B2B invoices and ensure timely payments.
- Support finance with payment queries when required.
Key Skills & Competencies
- Strong written and verbal communication skills.
- High level of organisation and attention to detail.
- Ability to multitask and manage competing priorities.
- Comfortable with both inbound service and outbound outreach.
- Customer-first mentality and problem-solving approach.
- Experience working with CRM, order management, or ticketing systems (preferred).
- Confidence in liaising with both customers and internal teams.
Experience & Qualifications
- 1–3 years in customer service, sales support, or account management (D2C or B2B preferred).
- Experience in a product-based or e-commerce environment beneficial.
- Comfortable working with data, spreadsheets, and business systems.
What We Offer
• Competitive salary
• 25 days holiday + bank holidays
• Pension contribution
• Staff discount on products
