Job Function: Sales Operations The role:
Delivery Customer Success Manager Job Description:
Are you a skilled and experienced Customer Success Manager looking for your next move?
This role will involve overseeing and coordinating end-to-end operational delivery across their customer delivery journey (quote to collect), collaborating with account managers on overall account health and growth within established guidelines.
The Customer Success Manager plays a key role in the customer experience by acting as a single point of contact for the customer.
The successful candidate will assist in identifying up-sell/cross-sell and renewal opportunities to pass onto relevant Sales and Services team. This position also requires a basic level of licence knowledge and ability to handle most unique situations. May seek advice to shape decisions on complex issues.
Key Responsibilities:
Oversees and coordinates end-to-end delivery across their customer delivery journey (quote to collect) in alignment with the
Delivery team.
Supports the Account Managers in Sales by collaborating with them on the overall account health and growth.
Acts as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing
customer experience
Coordinates with the relevant Licensing Specialists to provide licence knowledge and support during the sales process.
What we need to see from you:
Qualifications:
Bachelor Degree or equivalent experience
Background in Operational Licencing or Services
At least 2+ years in a Customer Success, Sales Operations, Inside Sales or similar role
Understands the processes of quote and order management, onboarding a client and after sales.
Experienced in Working in a Matrix Organization
Experience working with customers
Experience building and maintaining relationships
Good presentation, communication, organization, multitasking, project and time management skills.
Problem solving and consultative skills required.
Fluent English, combined with fluent local language
Ability to research multiple sources to find data
Critical thinking and decision making
Goal driven and responsible
Why SoftwareOne?:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
