Job Title: Sales & Implementation Coordinator
Department: Operations / Sales Support
Reports To: Ops Lead
Location: Ahmedabad Office
Employment Type: Full-Time / Salary
CTC - upto 20 LPA
Shift - Night Shift
Position Overview
The Sales & Implementation Coordinator serves as the operational bridge between our sales
team, payment processors, hardware providers, and field technicians. This fast-paced,
high-impact role ensures a seamless transition from deal submission through installation and
early-stage customer success. The ideal candidate is highly organized, detail-oriented, and
comfortable managing multiple moving parts across departments and external partners.
Key Responsibilities
1. Deal Intake & Documentation
● Review submitted deals from the sales team for accuracy and completeness.
● Ensure all required documents, including signed order forms, agreements, and
supporting materials, are received and properly saved to CRM.
● Maintain deal tracking and reporting via CRM and communicate status updates to
relevant stakeholders.
2. Application & Onboarding Coordination
● Submit new merchant applications to backend processors.
● Track the progress of underwriting and onboarding to ensure timely completion.
● Serve as the main liaison between internal teams, processors, and the customer during
this stage.
● Proactively resolve issues or missing documentation that could delay approval or setup.
3. Installation Scheduling & Coordination
● Forward approved site details, VAR sheets, and site surveys to the hardware provider.
● Coordinate with technicians, hardware vendors, and customers to schedule installation
dates and times.
● Maintain and oversee the company’s installation calendar.
● Arrange hardware shipments and confirm delivery prior to the scheduled installation.
4. Pre-Install Readiness
● Verify that all necessary hardware, software, and networking equipment are dispatched
and received.
● Confirm that field techs, remote support staff, and customers are aligned on installation
logistics.
● Ensure technical support resources are assigned and available on the scheduled date.
5. Post-Installation Follow-Up
● Conduct courtesy calls to merchants after installation to confirm satisfaction and address
any immediate issues.
● Document merchant feedback and report any open concerns to the technical or
customer success teams.
● Facilitate the handoff of the merchant account to the Customer Success team
approximately 30 days post-installation, ensuring all technical and processing aspects
are stable.
Skills & Qualifications
● 2+ years experience in project coordination, implementation, or operations (preferably in
payments, POS systems, or SaaS).
● Strong organizational /and time-management skills with the ability to manage multiple
projects simultaneously.
● Excellent communication and interpersonal skills for working with both customers and
internal teams.
● Proficiency in CRM and project management tools (e.g., Salesforce, Asana, Notion, etc).
● Basic understanding of POS systems, payment processing, or retail technology
preferred.
● Familiarity with convenience store and gas station operations preferred.
● Trilingual (English, Gujarati, Hindi) required.
● Attention to detail and ability to document and track milestones accurately.
Performance Metrics
● Average time from deal submission to installation.
● On-time installation rate.
● Merchant satisfaction (post-install follow-up score).
● Reduction in rework or missing documentation incidents.
● Smooth handoff rate to Customer Success with minimal open issues.
