We now have the opportunity for a Sales Operations Analyst to join our Inside Sales team at ADI Global Distribution.
The Sales Operations Analyst is responsible for providing key administrative support to the Sales team and working within Sales Operations whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).
The role will suit an individual who has a bias toward action, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.
JOB DUTIES
- Process customer orders and quotes in SAP to specific SLA’s and customer requirement
- Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
- Field telephone calls as initial line support
- Support first line e-commerce queries
- Liaise with relevant departments to complete customer order, queries and complaints
- Maintain and update customer records
- Support commercial sales in dealing with customer support to close and grow sales
- Direct customers to the correct teams for technical support, account queries
- Manage sales transactions as per customers’ requirements
- Up-sell through attachments and complete solution orders
- Investigate and resolve issues, complaints and invoice queries
- Effectively communicate with both external & internal customers
- Provide an exceptional customer experience against all customer transactions
- Participate in ad hoc projects to further enhance the customer experience
YOU MUST HAVE
- Customer experience
- Commercial awareness
- Communication skills
- People skills
- Critical thinking
- Active listening
- Learning absorption
- Sales Skills
WE VALUE
- Attention to detail: correct transposing
- Ability to handle processing end to end
- SAP or similar ERP experience
- Strong Microsoft Office knowledge
WHAT'S IN IT FOR YOU
- Hybrid working model
- Competitive salary and quarterly commission structure
- Opportunity to progress within a global business
- Excellent career development opportunities
ADDITIONAL INFORMATION
Interview Details
We are looking to conduct face-to-face interviews at our UK Headquarters on the following dates:
6th, 7th, and 8th of January
Location:
Oldham Broadway Business Park
Unit 6 Broadgate
Chadderton
Oldham OL9 9XA
*** "Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions."
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Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
