Be part of our transformation journey! At CDSB, we are setting a new standard in customer service delivery, where the needs of Queenslanders and small and family businesses drive innovation and transformation.
We are seeking passionate and talented individuals to join our team and make a real difference. Your work will directly improve the lives of Queenslanders and empower small and family businesses to thrive.
The Office of the Queensland Small Business Commissioner (OQSBC) is a team of passionate and dedicated staff who advocate for small business interests, provide information and advisory services to the public about matters relevant to small business, assist small business in informally resolving disputes and administer a mediation service. Our vision is to improve the business environment for small and family businesses. This includes reducing the time and cost of resolving disputes and providing advice and assistance to support their success.
Our Business Operations team is the focal point for service support and corporate services within OQSBC. It is a high pace, dynamic environment where no two days are the same. As a small, collaborative and supportive team that prides itself on exceptional customer service and willingness to go the extra mile, we provide a working environment where contributions and knowledge are recognised and appreciated.
Your Responsibilities
You will have responsibility for the following activities and tasks:
- Manage resources, budgets, and competing priorities to deliver efficient and accountable policy and program outcomes within organisational and financial standards.
- Develop and review operational policies and procedures to ensure departmental and legislative requirements are met with a strategic focus.
- Monitor and analyse current systems, practices and procedures and implement solutions which are progressive and appropriately support the team performance and the strategic direction of the QSBC.
- Manage people performance and development, as well as mentor and coach people to facilitate their continued development and the overall high performance of the team.
- Identify, monitor, assess and report on operational risks and issues, recommending practical solutions to mitigate impacts on service delivery.
- Provide expert, evidence/insights-based and trusted advice to the QSBC and Directors on a range of strategic and operational matters to support and inform decisions.
- Establish, enhance, and manage effective relationships with internal and external stakeholders.
How To Apply
Join us on this exciting journey to transform customer services and make a real difference for Queenslanders. Apply today!
- Ensure you understand the responsibilities and requirements for the role.
- Highlight your skills, experience, and achievements that align with the key requirements of the role.
- Submit a current resume and a brief cover letter (maximum two pages) outlining your suitability for the role.
- Complete your application via the online portal. If you're passionate about making a difference and believe you have the skills to contribute, we encourage you to apply.
Applications to remain current for 12 months.
Occupational group Management
