Ipsen is strengthening its Global Digital IT Operations to ensure robust, efficient, and value-driven IT services for its Corporate Functions. We are looking for an
IT Business Operations Expert – Finance & Procurement, a key role ensuring the smooth delivery, stability, and continuous improvement of IT services supporting Finance and Procurement activities.
In an outsourced delivery model, this role acts as the operational backbone between business users, IT partners, and external vendors, ensuring service quality, business satisfaction, and long-term value creation.
Your key responsibilitie
- Ensure reliable day-to-day IT operations for Finance & Procurement applications, including maintenance, support, and service continuity.
- Act as the primary operational interface between business users, IT teams, and outsourcing partners.
- Monitor service performance (KPIs, SLAs), budgets, and operational risks, ensuring alignment with business expectations.
- Support service transitions from build to run and ensure operational readiness.
- Manage vendor performance, contracts, and service commitments, including service credits and improvement actions.
- Identify opportunities to optimize services, improve processes, and drive operational efficiencies.
- Contribute to governance, reporting, and decision-making forums related to service delivery.
Your profile & expertise
- Solid experience in IT service delivery and application operations, ideally in Finance & Procurement domains.
- Comfortable working in outsourced environments and coordinating multiple stakeholders (business, IT, vendors).
- Good understanding of Finance & Procurement processes and their supporting IT applications.
- Strong operational mindset with the ability to balance service quality, cost control, and business satisfaction.
- Structured, reliable, and proactive, with the ability to anticipate risks and propose improvements.
- Fluent in English; comfortable working in an international environment (French is a plus).
Why join Ipsen?
- A central operational role supporting critical Corporate Functions.
- High interaction with business stakeholders and strategic IT partners.
- Opportunity to drive service excellence and continuous improvement in a global organization.
- Collaborative, international environment focused on impact and accountability.
