Job Description
Business Operations & Strategy Lead
Location: Palo Alto, CA
Salary: $110K - $170K/yr
Type: Full-time
Posted: 9 hours ago
Job Description
About Reset: Reset empowers credit unions and community banks with embedded neobank capabilities.
About the Role: Looking for a strategic operator to join as a founding member of our operations team.
The opportunity: You will help build the operational foundation for our company's next stage of growth, starting with the work that matters most right now. You'll focus first on customer and end user operations.
- Employment Type: Full-Time Employee
- Required Experience: 3+ years of relevant experience
- Compensation: $110,000 - $170,000 base salary, competitive equity package, and other benefits including healthcare
What You'll Focus On First
Customer Operations & Support
- Own the end user support function.
- Build and maintain the operational support infrastructure.
- Identify recurring pain points and translate them into scalable solutions.
- Leverage automation and AI platforms to streamline operations
Supporting FI Customer Experience & Product Rollouts
- Help ensure smooth product rollouts with FI customers.
- Surface insights from end user interactions to support product and CX decisions.
- Collaborate with marketing on end user communications during launches and feature releases.
- Help track and drive success on KPIs.
Where This Role Grows
As you help scale our customer operations, you'll take on broader strategic and operational challenges:
- Scaling initiatives: Design and implement systems that allow us to onboard and support more customers efficiently.
- Cross-functional projects: Contribute to broader company planning and go-to-market strategy as our business needs evolve.
- Analytics: Use data to inform strategic decisions.
- Systems and tools: Identify operational gaps and areas for optimization.
What You Bring
- Operational instincts: You create structure where there is none.
- Strategic thinking: You don't just execute—you have a point of view.
- Communication skills: You can transition between coaching a support rep, writing a clear process doc, and presenting recommendations to the team.
- Bias for Action: You're a self-starter who is energized by ambiguity.
- AI fluency: You're already using AI tools to work faster and smarter.
- Relevant experience: 3+ years in operations or customer-facing roles.
Equal Opportunity Employer: Reset is proud to be an Equal Opportunity Employer.
