Manager, Revenue Operations / Sales Operations
Location: Remote-friendly (U.S.) / Hybrid where HCE operates (D.C., Denver, Chicago)
Reports To: Chief Revenue Officer
Type: Full-Time | Individual Contributor with growth to people leadership
Compensation: $90,000-$100,000 plus performance-based incentive
About Human Capital Education
Human Capital Education (HCE) enables colleges and universities to grow with purpose by providing the systems, expertise, data, and strategy needed to attract, enroll, and support students more effectively and efficiently. HCE works across undergraduate, graduate, online, and adult programs, helping institutions translate strategy into actionable insights that deliver sustainable results.
In January 2026, Human Capital Education acquired Kennedy & Company Education Strategies, bringing together complementary organizations with a shared commitment to helping institutions navigate change, strengthen performance, and achieve long-term sustainability. Together, HCE and Kennedy & Company now serve more than 300 colleges and universities nationwide, offering integrated strategic enablement services that span research, enrollment management, financial analysis, institutional strategy, and technology implementation.
About The Role
We're hiring this new position - Manager of Revenue Operations / Sales Operations - to build and scale the operational foundation that supports predictable, sustainable revenue growth at Human Capital Education. Reporting directly to the Chief Revenue Officer, this role owns the processes, systems, data, and insights that power our go-to-market efforts.
This role sits at the center of Sales, Marketing, Finance, and delivery teams-ensuring alignment across the full revenue lifecycle, from early demand generation marketing engagement through closed-won and handoff. You will bring structure, visibility, and discipline to how we plan, forecast, and execute revenue, enabling our teams to focus on serving institutional partners effectively.
This is a high-impact role with meaningful influence on how HCE scales following recent organizational growth.
Key Responsibilities
Revenue Operations & Reporting
- Own revenue reporting and dashboards across pipeline health, funnel conversion, forecasting, and performance.
- Define and maintain core revenue KPIs, stage definitions, and data standards.
- Deliver accurate, explainable forecasts and support weekly and monthly revenue operating cadences.
- Serve as functional support and a key liaison for the CRO with other key leadership stakeholders - Finance organization and CFO (primary), functional operations leaders, CEO and board (secondary)
CRM & Revenue Systems
- Serve as primary owner of the Salesforce CRM and HubSpot Marketing CRM, including data quality, workflows, automation, and adoption.
- Support the near-term implementation of Salesforce Quote To Cash and appropriate integration with our new ERP
- Design, document, and continuously improve scalable revenue and sales processes.
- Evaluate, implement, and integrate tools that improve go-to-market efficiency and visibility.
Forecasting, Planning & Performance
- Support the design, development and implementation of a lead-scoring methodology and related metrics that - when effectively implemented - can be used to improve demand gen ROI, focus sales resources on the highest quality leads, and improve sales throughput.
- Support territory and account planning, quota setting, and coverage modeling.
- Partner with Finance and leadership on revenue planning, scenario modeling, and performance analysis.
- Support sales compensation administration, tracking, and payout readiness.
Cross-Functional Alignment
- Optimize lead, account, and opportunity routing and lifecycle management.
- Improve handoffs and SLAs across Marketing, Sales, and downstream delivery teams.
- Identify bottlenecks in the revenue funnel and drive process and system improvements.
Enablement & Change Management
- Train teams on tools, processes, and reporting to drive adoption and consistency.
- Act as a trusted thought partner to sales leadership and executives.
- Bring clarity and structure to evolving growth initiatives and ambiguous problems.
Who You Are
- Analytical and systems-oriented-you enjoy building order from complexity.
- Process-minded but practical-you design systems people actually use.
- Comfortable working cross-functionally and influencing without authority.
- Clear communicator-you translate data into insight and action.
- Proactive and ownership-driven-you see problems and take initiative to solve them.
- Calm under pressure-you bring rigor and clarity to revenue conversations.
Qualifications
- 4-7+ years of experience in Revenue Operations, Sales Operations, or related roles.
- Strong CRM experience (Salesforce, HubSpot, or similar).
- Proven experience with forecasting, pipeline analysis, and revenue reporting.
- Experience partnering closely with Sales, Marketing, and Finance teams.
- Advanced Excel skills; BI and analytics tools (Looker, Tableau, Power BI) a plus.
- Experience in B2B, B2U, consulting, or complex deal environments preferred.
- Interest in higher education or mission-driven organizations strongly preferred.
Why Join Us?
- Build the foundation - play a central role in shaping how HCE scales revenue post-acquisition.
- Work directly with leadership - partner closely with the CRO and executive team.
- Make an impact - your work supports more than 300 colleges and universities nationwide.
- Grow with the company - clear opportunity for expanded scope and leadership.
- Flexible work environment - remote-friendly culture grounded in trust and accountability.
Human Capital Education is an equal opportunity employer.
Salary: $90000 - $100000 per year
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