As a Senior Revenue Operations Analyst at LoyaltyLion, you'll be a vital contributor, continuously improving and enhancing our GTM tech stack. Your responsibilities will include gathering requirements and feedback, designing scalable solutions, and managing the rev ops backlog. User experience is paramount, so you should excel in user management, supporting tickets, training, and prioritising user satisfaction.
We are looking for someone with a strong grasp of Salesforce and our business objectives, enabling you to identify improvement areas swiftly. Change management, governance, and effective communication are essential in driving projects. Your ability to liaise with stakeholders at all levels, translating technical details into layman's terms, will be crucial.
As part of our growing Series A SaaS company, the Senior Revenue Operations Analyst role holds great importance. You will drive revenue growth, streamline processes, and ensure data integrity across sales, marketing, partnerships and customer success. Reporting to the RevOps Director, you'll collaborate with diverse stakeholders, implementing innovative solutions using cutting-edge technologies. Join our dynamic team and make a significant impact on LoyaltyLion's success.
Job requirements
- Salesforce experience; Salesforce Administrator certification required.
- Strong data manipulation skills and ability to create/manage reports and dashboards.
- Experience with automation using Flow and handling user support tickets/case management
- Familiarity with best-in-class CRM and SaaS tech stack tools (e.g., Gong, Hubspot, Zoom)
- Understanding of SaaS Sales, Marketing, and Customer Success concepts (e.g., MEDDIC, Challenger Sale)
- Proven experience in Go-to-Market functions within high-growth SaaS or tech companies
- Strong quantitative, analytical, and creative problem-solving skills
- Curious, proactive, and adaptable mindset
- Excellent communication and relationship-building abilities
- Exceptional attention to detail
- Self-motivated and goal oriented
Job responsibilities
- Identify, document, and implement innovative solutions to business problems using a wide range of technologies and applications.
- Advocate and educate teams on the use of technology, tools, and processes to maintain accurate and reliable sources of sales, marketing, and customer success data.
- Proactively search for opportunities to improve, streamline, and scale operations through data, process, and systems analysis, driving measurable impacts on company revenue.
- Assist with onboarding Go-to-Market (GTM) teams and help define and measure success metrics.
- Collaborate with end users and stakeholders to understand business problems, their impact on the company, and desired outcomes.
- Support proactive projects and provide reactive support for GTM team members.
- Assist in the development of projects, measure the real impact of solutions, and adapt as necessary to overcome obstacles.
- Manage cross-functional stakeholders to support company-wide initiatives and drive revenue growth.
Company Benefits
We’re currently operating on a hybrid model, with a mix of home and office-based work from our new HQ on Farringdon In addition to this we offer:
- Remote and flexible working
- 25 days holiday + bank holidays + carry 5 days holiday over into the next holiday year
- Length of service leave (+1 day for every year, up to 5 years)
- All permanent employees get equity to recognise the valuable contribution you'll make to our growth (UK & US employee only)
- International Remote Working Policy (up to 30 days per holiday year)
- Company days out and events, and team socials
- Home office budget
- Cycle scheme
- Employee Assistance Program
- Private medical insurance
- Life Assurance (upto 4 x annual salary)
- Learning and development budget
- The opportunity to join at a major inflection point – ecommerce is booming and with it, the demand for loyalty software like LoyaltyLion
- Macbook, magic keyboard, and any other tech or equipment you need to do a great job
