Manager, GTM Strategy and Operations

MetricStream • Full-time • Bengaluru, IN • 1d ago

MetricStream is the global market leader for Integrated Governance, Risk, and Compliance (GRC) solutions delivered on an intelligent integrated platform. MetricStream’s purpose-built platform is proven with over a million global users, designed to serve GRC use cases across industries and powered by deep domain expertise, embedded content, rich context, integrated data, and explainable AI. Since 2001, MetricStream has empowered organizations to intuitively harness front-line intelligence that enables all stakeholders to make real-time risk-aware business decisions.

Job Description

We’re hiring a high-impact GTM Strategy and Operations professional to work closely with our GTM leadership across Sales, Marketing, Customer Success, and Professional Services. This role is ideal for someone who is highly analytical, process-oriented, hands-on with systems/tools, and capable of driving outcomes through structured problem-solving and crisp execution.

We’re especially excited about candidates who can bring a modern ops mindset by using AI tools and agent-based workflows to improve productivity, forecasting, and decision-making.

This position is a great fit for a top-tier consultant (McKinsey/Bain/BCG) or a strong analytics/operator profile from banking/fintech / high-growth SaaS, who wants real ownership and cross-functional exposure.

Key Responsibilities

GTM & Sales Operations

Partner with GTM stakeholders to run operating rhythms: pipeline reviews, forecasting cadence, QBR support, weekly dashboards
Transform core Sales Ops processes across lead-to-order flow, sales methodology, enablement and reporting
Help drive consistency and execution across teams, ensuring GTM operating discipline

Revenue & Business Analytics

Build and manage business reporting across the revenue funnel: conversion rates, win/loss, sales cycle time, ACV, rep productivity
Own recurring insights on customer churn and retention, identify drivers and patterns, and work with GTM/CS teams on actions to reduce churn risk
Track and analyze key SaaS metrics and performance indicators, including: ARR/MRR, NRR/GRR, churn (logo & revenue), renewals, expansion, pipeline coverage, forecast accuracy, Customer Profitability
Translate data into clear narratives, recommendations, and decision-ready insights for leadership

Tech Stack, Reporting & Automation

Create and maintain dashboards for leadership and GTM teams with high data quality and clarity
Be hands-on with tools like Salesforce/HubSpot, Excel, Power BI/Tableau/Looker (SQL is a plus)
Proactively identify gaps in tracking/reporting and help improve CRM discipline and data hygiene
Automate recurring workflows wherever possible to improve scale and efficiency

AI & Agent-Driven Ops (Preferred)

Explore and apply AI copilots/agents to improve operational efficiency and GTM workflows
Use AI to support workflows like:
- pipeline inspection and cleanup
- deal risk and next-best-action signals
- churn / renewal risk detection
- forecasting support and leadership summaries

Skills And Experience

Must-Haves

Strong analytical ability and structured problem-solving skills
Hands-on comfort with business tools and data (dashboards, spreadsheets, CRMs)
Excellent communication skills (written + verbal) — able to influence stakeholders with clarity
High ownership mindset and ability to execute in ambiguous environments
Strong interpersonal skills — can partner effectively across Sales, CS, Marketing, PS and Leadership

Nice-to-Haves

Background in McKinsey/Bain/BCG, investment banking, strategy roles, or SaaS RevOps/Sales Ops
Strong understanding of SaaS GTM and retention/expansion motions
Working knowledge of Salesforce + BI tools, and ideally basic SQL
Experience building automation workflows (Zapier/Make/CRM workflows) or AI-enabled ops

Education

Tier-1 institutes preferred (IIT / IIM / ISB / top universities)

Salary Range: ₹0.00 to ₹0.00

MetricStream is proud to be an Equal Opportunity Employer. We not only celebrate diversity, we thrive on it. We are committed to creating an all-inclusive workplace and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, genetic information, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other applicable characteristics protected by local, state or federal laws. All employment is decided on the basis of qualifications, merit, and business need.

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