The Managing Director leads and manages to ensure client satisfaction and firm profitability as well as being responsible for the planning, organizing, staffing, operational and business development activities of the Business Segment.
PRIMARY RESPONSIBILITIES:
Creates, establishes and manages Business Segment strategies and plans to ensure that overall business goals, profitability, and retention goals are met in an environment conducive to sales.
Effectively recruits, coaches, mentors, manages and assists in the professional development of Team Leads and colleagues.
Manages to the targeted financial performance metrics of the Business Segment.
Maintains positive relationships with appropriate insurance company partner representatives through proper contacts and effective communication. Works with other marketing colleagues on specific business plans with select markets to maximize the client experience.
Ensures high levels of client service and satisfaction by improving ongoing service delivery, business development and commercial marketing methods.
Maintains a desirable mix of business and aggressively assists service colleagues and Advisors in rounding out the book of business.
Keeps informed regarding insurance technical knowledge, market trends, firm automation, company information, and other operating techniques.
Looks for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to the attention of appropriate leadership.
Establishes the organization's strategic and operational performance at all levels.
Partners with BRP leadership to provide ongoing strategic insight and planning around financial performance, growth, and overall success.
Aligns with BRP leadership to develop a strategic plan to advance the firm’s mission and objectives and to promote revenue, profitability, community support and growth as an organization.
Executes on agreed revenue, profitability, and growth strategies.
Drives business unit operations to insure efficiency, quality, service, and cost-effective management of resources.
Evaluates and refines sales and service strategy, in order to enhance the client experience and increase sales velocity and client retention. Builds and sustains a high-performance culture through attracting, developing, and retaining a highly motivated and effective sales, service, and support team. Inspires loyalty and commitment necessary to maintain motivated, productive, and competent colleagues. Reviews key performance indicators, activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with current conditions.
Establishes, gains approval, and ensures the development of the annual business unit operating budgets. Represents the firm at industry groups, insurer meetings, and at formal functions.
Builds a network of clients, prospects, centers of influence and industry contacts using personal contacts, special events, community events, and industry events.
KNOWLEDGE, SKILLS & ABILITIES:
Has a high level of technical insurance knowledge, is organized, and possesses excellent verbal and written communication skills.
Possesses the ability to cast vision, develop effective strategies and tactics, and create positive motivation for business segment colleagues.
Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.
EDUCATION & EXPERIENCE:
Maintains all licenses as required by the State Department of Insurance to provide consultation and financial risk transfer solutions in states where the firm functions.
Possesses a minimum 10 years experience in property and casualty coverages.
IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.
The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
