If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high-performance analog semiconductors whose solutions are powering the wireless networking revolution. Through our broad technology expertise and one of the most extensive product portfolios in the industry, we are Connecting Everyone and Everything, All the Time.
At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management, and the freedom to make meaningful contributions in a setting that encourages creative thinking. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together are changing the way the world communicates.
Requisition ID: 77029
Description
The Semiconductor Sales Operations Specialist is a key member of the sales operations team, responsible for ensuring exceptional customer and account management and governance for the business globally. This role acts as the primary owner of customer master data within both SAP and Salesforce (SFDC), ensuring accuracy, consistency, and compliance across all platforms.
Responsibilities
- Global Customer & Account Management, Maintenance, and Governance
- Serve as the main point of contact for customer account inquiries, updates, and issue resolution
- Support sales teams with new end customer creation, account setup, and related maintenance
- Collaborate with sales, marketing, and finance to optimize account strategies that drive growth
- Customer Master Data Ownership (SAP & SFDC):
- Maintain and update customer master records in SAP and Salesforce (SFDC), ensuring data integrity and compliance with company standards
- Ensure 24-48 hour response to sales on account inquiries
- Coordinate with Data and Business teams to implement changes, enhancements, and integrations related to customer data
- Perform regular audits to validate data accuracy and resolve duplicates or discrepancies
- Develop and document processes for customer data management and governance
- Reporting & Analytics:
- Generate customer and account management reports for leadership and sales teams
- Analyze trends in customer data to identify opportunities for process improvement and business growth
- Compliance & Process Improvement:
- Ensure adherence to data privacy regulations and internal policies in all customer data activities
- Drive continuous improvement in customer master data management processes
Required Experience And Skills
- Bachelor’s degree in Business, Information Systems, or related discipline preferred and minimum 5 years job experience
- Experience in sales operations, account management, Salesforce administration, or customer data management within the semiconductor industry preferred
- Proficiency with SAP and Salesforce (SFDC) required
- Advanced Salesforce reporting and dashboard skills required; Excel (VBA) Preferred
- Excellent organizational, analytical, and communication skills
- Attention to detail and ability to manage multiple priorities
The typical base pay range for this role across the U.S. is currently USD $91,200 - $177,200 per year. Starting base pay will depend on relevant experience and skills, training and education, business needs, market demands, the ultimate job duties and requirements, and work location. Skyworks has different base pay ranges for different work locations in the U.S. Benefits include access to healthcare benefits (including a premium-free medical plan option), a 401(k) plan and company match, an employee stock purchase plan, paid time off (including vacation, sick/wellness, parental leave), among others. Employees are eligible to participate in an incentive plan, and certain roles are also eligible for additional awards, including recognition and stock. These incentives and awards are based on individual and/or company performance.
Skyworks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Skyworks strives to create an accessible workplace; if you need an accommodation due to a disability, please contact us at accommodations@skyworksinc.com.
