Job Title: General Manager – Sales & Operations
Company: Performance Haus – Edmonton, AB (On-site)
About Performance Haus
Performance Haus is dedicated to helping builders, homeowners, and design professionals create comfortable, healthy, and energy-efficient buildings using high-performance materials and expert guidance. We provide trusted products, technical advice, and tailored building science solutions that go beyond standard code requirements — enabling smarter, more durable construction outcomes.
At Performance Haus, we believe in empowering our customers with the right products and the right knowledge, whether that’s through in-store support, hands-on workshops, or consultative project guidance.
Role Overview
Performance Haus is seeking a dynamic General Manager – Sales & Operations to lead and accelerate the next phase of growth. This role will be pivotal in driving sales performance, optimizing operations, and shaping a high-performing team. If you are a strategic leader who thrives in a hands-on environment and enjoys collaborating with customers, vendors, and internal teams alike, we want to hear from you.
Key Responsibilities
Sales Leadership & Growth
- Lead and develop a sales function focused on results and customer success
- Build and manage a high-performing sales cadence (forecasting, pipeline development, win strategies)
- Drive new business opportunities with builders, developers, and trade partners
- Participate in key account engagements and contribute directly to closing strategic deals
- Track, measure, and expand sales with existing customers
Operational Excellence
- Ensure seamless coordination of logistics, warehousing (2 locations), and fulfillment
- Improve processes that enhance customer satisfaction and operational efficiency
- Partner with internal teams to deliver reliable product delivery and service
Team Leadership
- Foster a culture of accountability, collaboration, and continuous improvement
- Provide coaching and mentorship to team members to unlock their full potential
- Lead weekly operational planning and sales meetings with clarity and purpose
Customer Experience
- Champion a customer-first mindset across all touchpoints
- Ensure Performance Haus delivers consistent value and expert guidance in every interaction
- Promote and enhance the company’s reputation for technical expertise and trusted solutions
Strategic Execution
- Collaborate with ownership to shape longer-term strategic direction
- Monitor key performance indicators and adjust plans to achieve business objectives
- Balance execution with innovation and improvement in both sales and operations
What Success Looks Like
In this role, success means:
- Measurable growth in sales performance and customer engagement
- Strong team alignment, accountability, and collaboration
- Operational improvements that support scalable growth building upon existing ERP
- A culture of empowerment where team members feel supported, confident, and driven to deliver value
Ideal Candidate Profile
You bring:
- Proven leadership experience in sales, operations, or general management — strongly preferred in building materials, construction products, or related industries
- A track record of leading teams and driving measurable business growth
- Strong commercial acumen with the ability to balance customer needs, sales priorities, and operational execution
- Excellent communication, planning, and performance management skills
- Comfort with both strategic thinking and tactical execution
- A positive, solutions-oriented leadership style
Why Join Performance Haus?
- Join a mission-driven company focused on high-performance building science
- Lead with autonomy and influence the direction and success of the business
- Work with passionate colleagues and collaborative partners
- Be part of an organization that values expertise, integrity, and customer-centric solutions
How to Apply
Interested candidates should submit their resume and a brief cover letter outlining relevant experience and why this opportunity is a great fit.
Send your application to: careers@performancehaus.ca
Subject Line: General Manager – Sales & Operations Application
Job Types: Full-time, Permanent
Pay: $90,000.00-$110,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Sales: 5 years (required)
- Management: 5 years (required)
- Construction / Trades: 3 years (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Willingness to travel:
Work Location: In person
