Job Description
Location: London, Moor House (Hybrid)
In this position, you’ll be based in the London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
Interviews for this position will be held in London on Tuesday 24th Feb face to face.
We give you a world of potential
Computershare is a global financial administration company, employing over 11,000 people around the world. We provide services in over 20 countries to more than 16,000 clients and 75 million customers. Computershare is built on our share registry business and has expanded into employee equity plans, stakeholder communications, corporate governance, fund services, class action administration, deposit protection and most recently mortgage servicing.
Issuer Services (
CIS) is the division within Computershare responsible for providing administrative services to Issuer Services clients and their individual security holders.
The business management team sits in the core of our Issuer CE and Investor Engagement business reporting into the Head of Continental Europe and Integration CEO of Investor Engagement. The team support the executive leadership team in identifying and executing on strategic plans, business improvements and initiatives such as the Front Office alignment.
A role you will love
The Sales Operations Support role will report into the Sr Sales Operations Manager Continental Europe and Investor Engagement.
This role will leverage a degree of proficiency in Salesforce to support various teams and business lines, ensuring best-in-class service to users and maintaining a high-quality standard in the system.
Key Responsibilities
- Assist in data migration projects and ensure data accuracy during transfers to and from Salesforce
- Respond to user inquiries and technical issues related to Salesforce
- Provide training and support to end-users on Salesforce features and functionalities
- Assist in the implementation and customization of Salesforce applications to meet business needs
- Collaborate with other teams to enhance the Salesforce experience and drive user adoption
- Document support processes and create user manuals and training materials
- Stay updated on Salesforce releases and best practices to provide informed support
What will you bring to the role?
- Proficiency in Salesforce CRM, including knowledge of its features and functionalities. Strong analytical skills to interpret data and provide actionable insights.
- Experience with data management, including data import/export and data cleansing techniques.
- Exceptional communication skills for effectively interacting with end-users and team members. Customer service orientation with a focus on user satisfaction and support.
- Strong problem-solving skills to diagnose and resolve issues efficiently. Ability to connect the dots and enable conversations with the right stakeholders to find solutions.
- Ensures timely reporting to relevant stakeholders and enables informed and data-driven decisions.
- Proven ability to engage and build rapport with a wide range of stakeholders. Strong communication and consulting skills, a positive attitude, and effectively present information and respond to questions from stakeholders. Adaptability to a changing environment, demonstrating flexibility and a passion for achievement.
- Having European language skills is also desirable for this position but not a requirement
We’re unable to offer UK visa sponsorship for this role, so we’re looking for candidates who have the legal right to work in the United Kingdom. .
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .
About Us
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
