TITLE AND CLASSIFICATION: Business Operations Administrator
REPORTING LOCATION: US Remote
REPORTING MANAGER: Commercial PM, Business Ops
PRIMARY OBJECTIVES: We are seeking a highly organized and detail-oriented Business Operations Administrator to provide administrative and financial execution support to our customer-facing teams, including Business Development, Finance, and Project Leadership.
This is a junior, execution-focused role responsible for maintaining accurate financial and contract data in Salesforce, supporting end-of-study financial reconciliation, and processing small contract amendments related to scope and pricing changes. The role plays a critical behind-the-scenes function in enabling customer-facing teams to operate efficiently, stay aligned, and deliver a strong client experience.
This position does not own revenue recognition policy, financial decision-making, or pricing strategy. It is responsible for accurate system entry and administrative execution based on approved inputs.
Duties And Responsibilities
Support for Customer-Facing Teams
- Provide day-to-day administrative support to Business Development, Finance, and Project Leadership
- Act as a coordination point to ensure client financial and contract information is accurate, complete, and up to date
- Reduce administrative burden on customer-facing teams by owning executional tasks and system updates
- Understand how accurate and timely administrative execution supports project delivery and overall client experience
Revenue Schedule Entry, Project Setup & Salesforce Administration - Support accurate project setup and maintenance in Salesforce following contract execution
- Enter revenue recognition schedules into Salesforce based on:
- Approved contracts
- Defined project milestones
- Update revenue schedules following approved amendments or scope changes
- Ensure consistency and data accuracy across systems
End-of-Study Financial Reconciliation Support - Support end-of-study financial reconciliation by:
- Gathering required documentation
- Comparing contracted scope versus completed work
- Flagging discrepancies for review by Finance or Project Leadership
- Coordinate with internal teams to support timely financial closeout of studies
Contract Amendments & Administrative Processing - Support the preparation and processing of contract amendments for:
- Small scope adjustments
- Minor pricing changes
- Ensure amendments reflect approved changes and are properly documented
- Maintain organized, audit-ready records of contracts, amendments, and related financial documentation
Process, Timeliness & Data Support
- Process revenue schedules, amendments, and reconciliation support activities in line with internal expectations
- Maintain clean, accurate data in Salesforce and related systems
- Support internal reporting related to project financials and administrative workflows
- Follow established processes and contribute to continuous improvement of administrative workflows
Qualifications
QUALIFICATIONS AND SKILLS
Required
- Strong organizational and administrative skills with high attention to detail
- Comfort working with structured financial and contract data
- Experience using SalesForce
- Ability to follow defined processes and handle accuracy-critical tasks
- Strong communication skills and ability to work with cross-functional teams
- Proficiency in Excel or similar tools
Preferred
- Experience in life sciences, CRO, healthcare, or professional services environments
- Exposure to project-based work or client operations
Education And Experience
Bachelor’s degree in Business Administration, Finance, Accounting, Life Sciences, or a related field
or equivalent combination of education and relevant administrative experience
PHYSICAL DEMANDS AND WORK ENVIRONMENT (for office-setting personnel)
- Must be able to sit for long periods of time using a computer in a typical home office environment.
