Business Operations Associate

Leadership Now Project • Full-time • Remote (New York City Metropolitan Area, US) • $65k - $85k / year • 1m ago

The Role

Leadership Now’s strength is its members—and strong systems are what allow that community to grow, engage, and scale. The Business Operations Associate plays a critical behind-the-scenes role by ensuring our membership operations, virtual event logistics, and internal reporting are timely and accurate. This role is ideal for an early-career professional who is detail-oriented, organized, and eager to learn how a mission-driven organization operates.

About Leadership Now Project

Leadership Now Project is a membership organization of business leaders committed to protecting democracy as a foundation for a thriving economy and political stability. Founded in 2017, the Leadership Now Project is a national organization, with 400+ members in over 30 states and chapters in nine. We draw on extensive business and alumni networks to take action—investing in leaders, influencing policy, responding to risks, and partnering to drive solutions.

Is This You?

You’re detail-oriented and take pride in keeping systems, data, and records accurate and up to date
You’re comfortable working in CRMs, spreadsheets, and dashboards—and eager to learn more
You’re ready to leverage AI to build efficiency into our systems and processes
You like making order out of complexity and following clear processes
You enjoy supporting a team behind the scenes so bigger goals can move forward
You’re organized, reliable, and able to manage multiple tasks without dropping details

Key Responsibilities

Business Operations (40%)

Maintain accurate, up-to-date member records across all platforms, including our CRM, email marketing lists, etc.
Enrich CRM profiles with relevant data, including LinkedIn information, interest areas, and engagement indicators
Ensure member data is entered consistently and on time, following established standards and look for opportunities to build automated systems
Collaborate with Operations and Data teams on CRM integrations to ensure a clear, complete view of member engagement touchpoints
Support data cleanup, quality checks, and documentation as needed
Support core administrative functions, including: managing accounts payable and day-to-day finance operations, troubleshooting with IT support vendor, state tax and compliance filings

Member Communications & Event Support (40%)

Maintain our Member Hub by updating our Member Directory and ensuring knowledge repository contains all relevant reports, event recordings, and Annual Summit details
Ensure Members are onboarded onto all communications platforms, including WhatsApp and email
Create a monthly new member snapshot, highlighting member backgrounds and potential engagement areas
Draft and send standard communications, including gift receipts and acknowledgments
Support internal updates related to membership activity and growth
Support member event execution from setup through follow-up, including managing event RSVPs, tracking attendance, recordings, administering post-event feedback and more

Reporting & Analysis Support (20%)

Pull basic reports on member growth, retention, and engagement over time
Support analysis to help leadership understand trends and participation patterns
Assist in maintaining dashboards or recurring reporting for internal use
Flag data gaps or inconsistencies for review by senior staff

Success Looks Like

Member data is accurate, enriched, and consistently maintained across systems
Leadership has reliable reports and dashboards showing member growth, engagement, and retention
New members are fully onboarded into platforms and communications without delays or gaps
Events run smoothly, with clean RSVP tracking, attendance data, and feedback captured
Leadership spends less time on administrative work and more time on strategy and relationships

The Leadership Now Project believes that diversity is an asset. We seek to recruit, develop, and retain the most talented people we can find. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, age, sex, religion, disability, sexual orientation, marital or familial status, veteran status, gender identity or expression, or any other basis protected by law.

Location: Hybrid role with 2 days in NYC preferred

Start date: Apr 2026

Reports to: Director of Membership

Compensation: $65-$85K. Additional comprehensive benefits include health, dental, vision, 401K matching, and 4 weeks PTO.

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